Looking for the ARS user guide

Hello All, I am worked as an ARS programmer, but that was last year. Currently I am starting working with it again. Q: does anyone have the Admin / Client user guide ? or any other related document ? Can't put my finger on these documents found over bmc.com site. Thanks Chanan

AR Escalator running on one thread

Hello All, I got AR Server 6.3 installed on my unix, and currently all escalation are running on one thread... Is it possible for it to run on more then one thread? is it configurable? If I need 2 or more escalation to run as the same time, is it possible to do so? Thanks Chanan -- View this

Web services issue

We have a Remedy-based application which communicates with several external non-Remedy applications. The web-service in Remedy application is mapped to two forms (one-to-many relation), when one form is submitting web-service request (web-service input) and the other is supposed to hold the result

Re: how to test all the fields for values in a form

Better way: look in the basic guide for this topic: Assigning values from process results It allow you to use set field and run an external process use bash script that recive a long string with all the fields needed, and parse it and remove the empty fields. then use the syncronize call to the

Malloc on server

Hello All, When saving a specific ticket, the AR System crashes. The user gets a timeout error message. I logged off all the users, set it to Administrator only mode and tried to save the same ticket and i got same message. Trying to save the same ticket again I get an error message: Malloc on

Modifed Date

Hello All, I got sybase on unix with date X When i am creating a new ticket, i got the modified date X-3hours Q: how does Remedy decidd on the Modified value? is it equal to Submmit date when ticket is first created? thanks Chanan -- View this message in context:

Remedy couple of questions

Hi All, I have couple of easy questions in Remedy (Remedy client 6.3.0): 1) Defualt permission - does any one knows about the remedy client crashing when setting the defualt values for ALs 2) Is there a better way to set fields permissions (i found a .net tool that doesn't work for me). 3)

Re: Mid-tier not creating a record

Anyone here...still looking for answers. thanks Chanan Chanan Berler wrote: Hi All, I have got a user that opens a remedy web page. When the user sets a field to Yes and press the Send and AL is working for create a record on a specific form. I know the AL is running, since i added

Defualt permission - crashing Remedy client

Hi All, I have couple of easy questions in Remedy (Remedy client 6.3.0): 1) Defualt permission - does any one knows about the remedy client crashing when setting the defualt values for ALs 2) Is there a better way to set fields permissions (i found a .net tool that doesn't work for me).

Stop Save operation

Hi All, I have got a field name: external supplier (with attributes Yes / No) when it is set to Yes i need to check if another form has a record with same request id and the same flag set to Yes. When saving a ticket i have an AL that set fields to NULL if not found / or set to first request id

Mid-tier not creating a record

Hi All, I have got a user that opens a remedy web page. When the user sets a field to Yes and press the Send and AL is working for create a record on a specific form. I know the AL is running, since i added a dummy message, refreshed the cache and went to same page and press the Send button

Notifications not working

Currently the email server is down, since users found on the test machine and users found on the production machine has the same emails. I am using Remedy 6.03 I need to test something on the notifications / emails...so i disabled all the notifications but one, and tried to create a new ticket so

Re: Notifications not working - more details

Also checking when ticket is created, on the form: TkT-INF-Notifications i do see notification comming as valid with sent as No, but after couple of minutes it changes to Valid=No and Sent=Yes Chanan Berler wrote: Currently the email server is down, since users found on the test machine

Re: Notifications not working

(CreatorModule.java:359) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) on the emaid.sh_log file why is that? my email is ok i know it for sure Chanan Berler wrote: Currently the email server is down, since users found on the test

Re: Notifications not working

Tried to use mailx and it did work, so it's not SMTP issue. But still no notification and anything Tried to send Email using the AR System Email Messages from - same issue Found in the AR System Email Errors form. Chanan -- View this message in context:

Need for more groups

Hello All, My client is close to reached the maximum number of groups names, and has need for more groups. Is there a way to increase the number of groups for the user? thanks Chanan -- View this message in context: http://www.nabble.com/Need-for-more-groups-tf3864521.html#a10947766 Sent from

Re: too many groups for one user

Hi All, After reading all the answers, I am still trying to figure out any answers. I still got a user who needs to be added to many groups (my client says more than 36) and it causes the ARSystem to crash. Q: is this an ARS issue? if so, does anyone know if there is a patch / fix for it? thanks

too many groups for one user

Q: Is there a limit for how many groups can a user be member of? Q: I got an issue when user is assigned to more than 36 groups and when tring to open the usertool with that user, the usertool crashes with him the AR system carshes and all the users are logged out thanks Chanan -- View

import def file into groups form

Although the warning i got about doing so, I still need to import a new def file on this form. No, no field is being deleted, but many fields are needed to be add to this form. But when doing so, i get error message - not allowing me to import def file onto this form. Can anyone help me? I realy

filters and push fields

I have got 2 forms: A B I wanted to push fields from A to B, and return the request ID created on B back to A. I must use filter on submit on form A, and then i tried to do a set field with LastID Anyone has an idea how to do it? Using LastID didn't work since there are other filters running on

Re: scroll in mid tier

- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chanan Berler Sent: Tuesday, March 27, 2007 4:34 AM To: arslist@ARSLIST.ORG Subject: scroll in mid tier Hi All, I got a web page created in the mid tier and has a very long vertical scroll

looping on table

Hi All, I tried looking for an answer - but none explained to me how to look over a table. I got a table with CustomerID, Customer Phone and name, i need to know which one was selected. I understood this from the answers i found: 1) set and active link for saving the custoemr id using the col

Re: looping on table

ohh ok - i found it - setting set Field with the col name when selecting the row on the table 10x anyhow Chanan Chanan Berler wrote: Hi All, I tried looking for an answer - but none explained to me how to look over a table. I got a table with CustomerID, Customer Phone and name, i need

Idea for the forum manager

Since i am new to Remedy and got lots of questions, why not comming up with a wiki site with FAQ? for example the ones i asked on how to loop over a table using AL guide. or how paint a sepecific col on a table to a diffrent color - just something i picked up 10x Chanan PS: the forum will

newbie to remedy - questions

Hi All, As i said in my subject i am new to Remedy and wanted to ask some questions here: 1) is Remedy popular as other programming langauges? like C++ or Java? 2) i am in a position to work with Remedy, should i follow it? or try my luck in looking for another work place which works with

some Remedy questions

Hi All, I am new to Remedy so i will probably post many questions, and here some of them: 1) When openning a form, i was told it opens a table in the DB. What does happen when openning a join-form - does it also opens a temp table with both the tables fields? or does it just create a

Re: newbie to remedy - questions

discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chanan Berler Sent: Saturday, March 17, 2007 3:10 PM To: arslist@ARSLIST.ORG Subject: newbie to remedy - questions Hi All, As i said in my subject i am new to Remedy and wanted to ask some questions here: 1) is Remedy

Re: enable disable fields

Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chanan Berler Sent: Wednesday, March 14, 2007 8:59 AM To: arslist@ARSLIST.ORG Subject: enable

enable disable fields

I am new to Remedy, and looking for help in this: I have a text filed and a clear button. What i need is when the text field has any text inside, the button to be enabled when the text field is empty it will be disabled. I can write an active link for the enable / disable of the button but how