Searching for Japanese character in SRM 7.6.04 Console returns no result

2012-07-10 Thread Christianne
ers in the SRD:ServiceRequestDefinition form. I also tested with other modules - Incident & Changes request and they returned the Japanese characters on a search. Any ideas what could be causing the issue in the SRM Console view? I appreciate your feedback. Thank

Re: Email Attachment not Displayed in 2007 MS Outlook Client

2012-05-02 Thread Christianne Souknary
) using MS Outlook client. I've checked the Attachment Handling properties, looks like default setting looks OK. Anywhere else I need to check? Kind regards, Christianne ___ UNSUBSCRIBE or access ARSlist Archives at

Email Attachment not Displayed in 2007 MS Outlook Client

2012-05-02 Thread Christianne
e AR System Email Messages form. Have anyone encountered this issue before? We are in ARS 7.6.04 SP2 and ITSM 7.6.04 SP1. Any workaround that you can issue to get this resolved? Your input is much appreciated. Thanks,

Re: JAVA error when using Atrium CMDB 7.6.04 normalization simulation utility

2012-04-02 Thread Christianne
ore\cmdb\plugins;E:\Program Files_86\BMC Software\AtriumCore\cmdb\plugins\ne;E:\Program Files_86\BMC Software\AtriumCore\cmdb\sdk64\bin; ** Your input is highly appreciated. Thanks, Christianne ___

Re: Enable Sorting in Approvals Central Table

2012-01-05 Thread Christianne Souknary
ield to have a field length of 255 instead of 0. However, the Summary column is still not working. Is there anything else I've missed to get this functionality working? Other column fields with Enable Sort set to True is working fine on the form, only the Summary field isn

Enable Sorting in Approvals Central Table

2012-01-05 Thread Christianne
0. However, the Summary column is still not working. Is there anything else I've missed to get this functionality working? Other column fields with Enable Sort set to True is working fine on the form, only the Summary field isn't.

Re: Timezone conversion

2011-10-11 Thread Christianne
initial testing, it looks OK, I have the date/time field set into appropriate time, but I'm not sure who the if there are any gotchas to using this process command: “Application-Bus-Time2-Add” . Thoughts? Thanks in advance.. Christianne

Timezone conversion

2011-10-07 Thread Christianne
ack on how to do the conversion of this integer value (workflow driven manipulations) to display the appropriate timezones below: CST- GMT +10:00 - Australia, Sydney GMT +00:00 - Europe/London Thanks in advance for your help.