Q: Tool Tips - slowness

Hi all Can anyone answer the following ? ARS 7.5 Patch 003 ITSM 7.6 (Unpatched) CMDB 7.6 Patch 001 Remedy User Tool 7.5 Patch 003A In the trace below, I am hovering over the Change top-left box on the Change Management Query screen (containing Change ID*+, Coordinator Group*+, Change

DevStudio Consuming own public WebService

Hi all Strange situation here. We want to consume one of our (proven to be working) Web Services. We can consume it from within SOAP-UI no problem at all. We can see the WSDL from within a browser. We cannot get the WSDL to load within the Developer Studio Set Field action. We have the

Re: DevStudio Consuming own public WebService

Hi all I think I resolved the issue... Windows 7 Home Edition (64 Bit) BMC Developer Studio installed into c:\program files (x86)\BMC Software\ARSystem\DeveloperStudio Workspace: c:\users\dave\DeveloperStudio\clientname\ 1. Setting the following into the devstudio.ini file does not work.

white paper “AR Server in a clustered server envir onment”?

Hi Fellow Listers Does anyone have any experience in setting up ARS 7.5/CMDB+ITSM7.6 on a windows cluster. We are using 2008 server. Alternatively, does anyone have the white paper called “AR Server in a clustered server environment”? I searched all over the BMC support site + communities and

Re: Netcool/Impact Webservice integration with Remedy 7.0.1

Hi Jacques I'd point you in the direction of http://communities.bmc.com/communities/message/86516?tstart=0 which discusses the WSDL limitations within the Integrating.pdf page 88. As a suggestion, you may need an interface program (either bespoke or COTS) which could convert the complex and

Re: Get result from stored procedure

Hi Conny/Joe Not sure if it helps but MS SQL doesn't require any helper table so where in Oracle you might use:- Select sysdate from dual ; In MS-SQL you could use select getsysdate Perhaps you can do something similar with your SP? Select sp Failing that - you

DMTF - Industry Leaders conform to Standardisation

The annual DMTF Conference was held at Santa Clara (California, USA) in November. The conference demonstrated that DMTF continues to provide strong industry leadership in driving forward systems interoperability. Many of the major vendors were represented and presentations covered not only niche

Re: Deleting a form with 2 million records

Hi Sean Is it possible to access it via the database and use :- truncate table Txxx ; truncate table Bxxx ; truncate table Hxxx ; where xxx is the schemaid of the table (select name, schemaid from arschema where name = 'FORM NAME';) so as to empty the records therein,

Re: [SPAM] Re: Deleting a form with 2 million records

=0ADIVSeanBR/DIV=0ADIV style= =3DFONT-SIZE: 8pt; FONT-FAMILY: arial, helvetica, sans-serifBR=0ADIV = style=3DFONT-SIZE: 13px; FONT-FAMILY: arial, helvetica, sans-serifFONT = face=3DTahoma size=3D2=0AHR SIZE=3D1=0ABSPAN style=3DFONT-WEIGHT: bo= ldFrom:/SPAN/B David Morgan lt;dave.mor...@tiberone.comgt;BRBS

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *David Morgan *Sent:* Tuesday, October 27, 2009 8:33 AM *To:* arslist@ARSLIST.ORG *Subject:* Java API for ARS - How to obtain a Run-If line from an Active Link (for example) ** Hi ARSListers, I have been looking

Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

got any ideas? Thanks in advance!! David Morgan Senior Technical Consultant Tiberone Technologies Limited Golden Cross House 8 Duncannon Street London WC2N 4JF Ph: +44 (0) 207 484 5069 Fax: +44 (0) 870 8310 381 Mob: +44 (0) 7876 450102 www.tiberone.com http://www.tiberone.com

Re: Setting fields from a direct SQL...

Hi Joe, all Whilst this may be a work-around it may be quicker than waiting for a fix... Can't you write a SQL function/procedure/package which would perform all the jiggery-pokery within the SQL body before returning just the column you wanted? Regards Dave Morgan -Original Message-

Re: Date Time Conversion Issue in Remedy

Hi Lisa The database reference guide has the information for going from EPOCH date to the date in a format you require (in 6.3 it was p.54 - see below signature) SELECT TO_CHAR(TO_DATE('01/01/1970 00:00:00', 'MM/DD/ HH24:MI:SS') +

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

At the risk of sounding flippant. Q. What's the difference between Administrators and Developers? A. Around 2+ years of experience? No - but seriously - a developer I think would get pretty bored of the general day-to-day administrative/administrator type tasks - and Recruiters who specify

Re: Long Time Saving Active Link

Hi Frank I think this is a known issue - and I'll bet you have the Details view switched on in the Admin tool Switch off details view and try to save an active link/filter/form etc. Regards Dave Morgan David Morgan Senior Technical Consultant   Tiberone Technologies Limited Golden Cross

Re: RESOVLED Re: Long Time Saving Active Link

-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit I do have details turned on looking at active links without it is sort of useless :) But that did fix the problem. Without details active links save much faster. Thankx! On Tue, Jun 9, 2009 at 2:05 PM, David Morgan

Re: Data Import using arimportcmd -- Linux O/S

could then iterate over the entries in either of these tables and perform what you want with it. Hope that helps Kindest Regards David Morgan Senior Technical Consultant   Tiberone Technologies Limited Golden Cross House 8 Duncannon Street London WC2N 4JF Ph: +44 (0) 207 484 5069 Fax: +44 (0) 870

Re: Problem with IBR Integration for BMC Remedy Service Desk 7.1.00

that helps. Kindest Regards David Morgan Senior Technical Consultant   Tiberone Technologies Limited Golden Cross House 8 Duncannon Street London WC2N 4JF Ph: +44 (0) 207 484 5069 Fax: +44 (0) 870 8310 381 Mob: +44 (0) 7876 450102 www.tiberone.com -Original Message- From: Action Request

Re: Command line usage of aradmin.exe to export 'specific' filters...

Hi all Running aradmin.exe /? Pops a usage string dialog - The options are listed in the Advanced Guide for 6.3 aradmin -u user_name [-p password] -x server_name [-w external_authentication_string] [-portnum TCP_port_number] [-e file_name] [-i file_name] [-convert [-option -f form_name]] [-c

Re: $OS$ (AR_KEYWORD_OS)

Ian You can use the $OS$ keyword which is fine, but you may want the $VERSION$ keyword instead? OS The operating system of the machine on which a process is running. You can use this keyword to build workflow that executes conditionally based on the current operating

Re: Moving records to the top based on a condition

One suggestion is to use a self-join on the target form to determine the results sort order differently than how the original form has it specified. So REMTAB points to FORM A whose results list is ordered by Date, and Request ID. Create a SELF-JOIN of FORM A with a results list set ordered by

Re: runmacro problem

/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Content-Disposition: inline Hi David Good to hear that I'm not the only one with this problem. Maybe I should have a look at another transfer method... Any suggestions that would be as easy as runmacro?? // Niklas On 14/02/2008, David

Re: runmacro problem

Hi Niklas I have recently seen exactly this with 6.3 runmacro.exe (patch 17 I think) - we got around it by having the called perl script replace the '=' with the 'eq'. I tried escaping the '=' with '\=' and various other attempts but nothing seems to work. I'd be interested in seeing if there

Re: Ticket Query (part deux)

I'd probably be looking in the area of loading the lastID from the database (hint sql select statement), taking n away from it and then piping it to a query like ticket-id n taking into account the prefixes etc. May not be possible in macro's but eminently do-able in workflow /

Re: ARS 6.3/ HD 6.0 Slowness

Hi all I have seen this type of behaviour in environments where the upstream DNS was misconfigured. Ensure that you have a local name to address mappings (hosts file), or ensure that your DNS is working correctly. Regards Dave Morgan -Original Message- From: Action Request System

Re: External Email notifications not working . . .

Hi Jamie The error is coming back from SMTP - hence the 550 unable to relay:- 550 5.7.1 Unable to relay for [EMAIL PROTECTED] It looks like your relay permissions have been re-set. Get your exchange admin to allow relaying for the external names and all should start to work. Was your