Getting an error when flushing the midtier cache Failed to Flush Cache. Preload or Prefetch is currently running

Hello, We are in the process of upgrading from 7.6.04 to 8.1. When trying to flush cache, we get the following error Failed to Flush Cache. Preload or Prefetch is currently running. Any ideas? ___ UNSUBSCRIBE or access

RKM mass article retirement

We are looking into a way to retire a big number of documents at the same time. Remedy doesn't have OOB way to retire more than 1 article at a time. Anyone has experience with a similar activity? Thank you ___

Purging CMDB data using a Recon Job

Hello Friends, We have 10,000s of records that have been deleted and we are ready to purge them. We have setup the Recon job so we can target the purging by Asset Class by setting the Qualification set to, for example ['ClassId' = BMC_MAINFRAME] to minimize the impact on our PROD environment.