Stephen, If the service is not getting installed, then this is the same problem I had when I installed flashboards. I did a reboot and re-install and this resolved the issue. Remedy support said that sometimes in Windows 2003, although entries are made in the registry they sometimes require the server to be restarted. After re-starting the flashboards service was still not visible so I re-installed and this fixed it.
I have my Min API version set to 0, so this is not the issue. There are several places where the Remedy Flashboard Server, service is referenced within the registry. See if the reboot helps, otherwise I can send you the registry key from my server. Regards, Saby -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, April 21, 2006 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Flashboards - Installation Does Not Complete Saby, I was using RDP to connect the server (also on the other server where the FB install worked), so I just tried installing after connecting via "mstsc /console". The installation program quits at the same point. Attached is the fb_install log file. It is zipped... rename the file extension to .zip to open. It seems that it stops when attempting to start the service. However, the FB service does not appear in the Services screen. If the service is not installed when the installation program tries to start it, that could cause it to crash. Yet, I don't see in the log where the service gets installed. Stephen FYI - According to the fb_install log file the installation program uses ARS 5.1 library files. This means that when installing FB the 'Min API Version' in Remedy Admin has to be set to 9 or lower (only during the install). -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fernandes, Sabyson R Sent: Friday, April 21, 2006 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Flashboards - Installation Does Not Complete Stephen, Are you attempting to do the install remotely using Remote Desktop Connection(Microsoft terminal services)? If so, try to establish the remote connection using mstsc /console. This will establish the connection with a session id as if you were working on the physical server itself. Also look in the fb_install.log located in C:\Documents and Settings\<user doing install>\Local Settings\Temp and see if any errors are reported. If all else fails, try the Microsoft known solution: re-boot the server and re-attempt the install and see if that helps. Its what I had to do when I installed flashboards 6.3 but the services would not show up. Kind regards, Saby -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, April 21, 2006 11:54 AM To: arslist@arslist.org Subject: Flashboards - Installation Does Not Complete ARS 6.3 p5 Flashboards 6.3 (original, no patch) Windows Server 2003 SQL Server 2000 On one Remedy server I can install Flashboards without any problems. On another server the FB installation never successfully completes. I am not using the monolithic install.exe installation, but the extracted files setup.exe program. The installation gets to the point of 'Importing Flashboard forms'. After a few seconds the installation program closes. No error message, no Event Log entries, no entries in the arerror.log file... it just quits. The Flashboards server service does not get installed (eg. not listed in the Windows Services screen). Afterwards, the FB installation will not uninstall from the Windows Add/Remove Programs. When I initiate the uninstall the uninstallation program asks if I want to remove FB - I click Yes - then the program exits. I can however, uninstall FB by running setup.exe /uninst. I have Admin permissions on the server. The 'Min API Version' in Remedy Admin is set to 0. Here is the last thing that is logged before it quits: SQL Log file: /* Fri Apr 21 2006 11:14:53.0870 /BEGIN TRANSACTION /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escalation WHERE escalationId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escal_mapping WHERE escalationId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify_ids WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_message WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_log WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_set WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_process WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_push WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_sql WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_gotoaction WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_call WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_exit WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_goto WHERE filterId = 2795 /* Fri Apr 21 2006 11:14:53.0870 */SELECT containerId,COUNT(*) FROM arreference WHERE dataType = 0 AND referenceType = 4 AND referenceObjId = 2795 GROUP BY containerId /* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM arreference WHERE referenceType = 4 AND dataType = 0 AND referenceObjId = 2795 /* Fri Apr 21 2006 11:14:53.1020 */COMMIT TRANSACTION /* Fri Apr 21 2006 11:14:53.1020 */-DES OK Has anyone seen this type of error before? Stephen ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
