Re: Application list not appearing on the Home page

See KA345316 from the Remedy Knowledge Base. This is on the older side but still relevant: Solution Ensure the ITSM Applications are deployable applications and in a State of Production. This can be verified via the Developer Studio with below steps: - Open Dev Studio Navigator Applications

Re: Required Field: Request ID (326)

Hi Mark, Might you have any double-quotes anywhere, such as business services, categorizations or any of the other copied fields? If so, see defect SW00447209 which appears to have been corrected with SP4. - Dave From: Action Request System discussion list(ARSList)

Re: Work info getting deleted

See KA323941 The problem is that Filter HPD:INC:SaveWorkInfo_501_CreateWorkInfo_PWLG`! does NOT push a record to SYS:Application Status Enabler form. This means that Filter INT:FNDHPD:ASE:EnableHPDWorkLog_760_PWLG cannot change the HPD:WorkLog Status from Delete to Enable when the Incident is