Enabling FIPS on ADDM (UNCLASSIFIED)

2014-08-04 Thread Griffin, Rod E ACE-IT CONTRACTOR
Classification: UNCLASSIFIED Caveats: NONE Has anyone successfully enabled FIPS on the ADDM appliance? We are running version 9.0.02. We have followed BMC documented instructions and have had no success. Once we apply our certificates to the appliance and proxy and enable FIPS on both the

Fields arbrarily move (UNCLASSIFIED)

2014-01-08 Thread Griffin, Rod E ACE-IT CONTRACTOR
Classification: UNCLASSIFIED Caveats: NONE We're running ARS 7.6.04 SP4, Mid-Tier 7.6.04 SP4, IE 9 We have 4 mid-tiers behind a load balancer connected to 2 ARS servers. We're using the Best Practice View of the Incident screens. Periodically we'll have a user report that a field gets

Re: [EXTERNAL] production issue - arserverd, arforkd keeps restarting (UNCLASSIFIED)

2013-10-01 Thread Griffin, Rod E ACE-IT CONTRACTOR
Classification: UNCLASSIFIED Caveats: NONE Hey Raj, Have you had the Sys Admin's check out the NICs on the server? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Monday, September 30, 2013 12:33 PM To:

Re: Remedy Load Balancing (UNCLASSIFIED)

2013-09-20 Thread Griffin, Rod E ACE-IT Contractor
login.jsp files so I can View Source on the login screen to verify which server I am hitting. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Griffin, Rod E ACE-IT Contractor Sent: Friday, September 20, 2013 11:24 AM

Remedy Load Balancing (UNCLASSIFIED)

2013-09-20 Thread Griffin, Rod E ACE-IT Contractor
Classification: UNCLASSIFIED Caveats: NONE We are running 4 Mid-Tiers behind a hardware load balancer. The mid-tiers are running tomcat 7 with SSL enabled and CAC authentication through Atrium SSO. When users hit the load balancer URL the browser address bar changes to the URL of the mid-tier

Re: [EXTERNAL] Fields randomly appearing or disappearing on Incident form (UNCLASSIFIED)

2013-08-27 Thread Griffin, Rod E ACE-IT Contractor
SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Griffin, Rod E ACE-IT Contractor

Atrium SSO CAC Module Issues (UNCLASSIFIED)

2013-06-27 Thread Griffin, Rod E ACE-IT Contractor
Classification: UNCLASSIFIED Caveats: NONE We are running ARS/ITSM 7.6.04 SP4 on Windows 2008. We have 4 mid-tiers behind a load balancer. The mid-tiers are configured to authenticate using the CAC module in the Atrium SSO. Our users are experiencing random session timeouts and authentication

Re: Siteminder SSO Mid-Tier Question (UNCLASSIFIED)

2013-06-27 Thread Griffin, Rod E ACE-IT Contractor
Classification: UNCLASSIFIED Caveats: NONE Version 7.6.04 SP4 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Thursday, June 27, 2013 5:15 PM To: arslist@ARSLIST.ORG Subject: Re: Siteminder SSO