RE: FYI: Duplicate Field Names in 9.1.00 201512160229 possible - view created "OK"

2018-02-01 Thread Gupta, Girish
I think the duplicate field name would be possible only when we update field meta data from the database directly bypassing AR APIs. Only a guess, but archgid is one tool that updates field-ids directly in database, so some scenario could have caused it to mis-behave causing inconsistenty that

Re: Error while creating CRQ

2017-06-14 Thread Gupta, Girish
I think it means that for your company, the change management configuration requires that Risk questions are completed before a change is created. Either this can be disabled ( which may not be right) or you might update SRD to use a change template that has the risk questions taken care of. Th

Re: Remedy 9.0.01 - CPU issue

2016-11-10 Thread Gupta, Girish
I would suggest that you check if there is any thread deadlock. You can use jvisualvm ( under jdk/bin dir) or yourkit profiler ( need license). Easier will be to take just a thread dump to see where each thread is. Thanks & Regards Girish -Original Message- From: Action Request System di

Re: {Remedy ARS} Re: ARERR 44856 - You do not have the permission to move to the status of "Scheduled for Approval"

2014-04-05 Thread Gupta, Girish
Change Management ( at least from 7.6.02 onwards) has the following functional roles against specific support groups: 1. Change manager 2. Change Coordinator 3. Change Implementor - This role is not applicable once we add a task to the change request, but is still present for

Re: Importing Error

2013-05-31 Thread Gupta, Girish
If possible, check the import mode ( eg append, update, skipduplicate?, ..). I am not sure how we check the import mode from import tool though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: 31 May 2013 05:03 To: arslist@ARS

Re: Running a Report from the User Tool using workflow

2013-05-30 Thread Gupta, Girish
What you described should work in a way that you can view the report for the selected records when these records are part of the search result and you select the Report button from the search results. In case you want to make the report run via AL, you will need to form the qualification string