Two SLAs are attached into incidents

2009-01-08 Thread Jojy Jose
Hi, Sometimes i am receiving 302 error when i assign calls to a specific assignee group. I compared the incident which saved without error and with error and the difference i could understand is Incident without error - Only one SLA is attached and that SLA is the correct one defined for this

SLM Due Date

2009-02-06 Thread Jojy Jose
Hi, I want to display SLA Due date of Incident in overview console. Has anyone done this before? We use AR System 7.0.1 Thanks & Regards Jojy Jose The information contained in this message or any of its attachments is confidential and may be privileged. Unauthorised disclosure, cop