Changing the font color on the Incident Summary field

2014-04-28 Thread Kay Wilthew
Our business has requested that the font color be different on the Summary field. I see that the label color can be changed but I didn't find a way to change the actual text display color. Is this possible? Thank you. _

Re: Data Wizard Support Group name change did not update Work Orders

2013-12-16 Thread Kay Wilthew
We considered an escalation to update the WO tickets, as well as a Modify All. In both cases, we fear we will lose the Assignee, which will not work for us. It will also generate Notifications. We can turn off Group Notifications on the Support Group but the individual notifications would sti

Re: Data Wizard Support Group name change did not update Work Orders

2013-12-16 Thread Kay Wilthew
Thank you for the information on SRM. Since this is a known issue, is there a workaround that would assist us in updating the Work Orders now that everything else has been renamed with the new group name? ___ UNSUBSCRIB

Data Wizard Support Group name change did not update Work Orders

2013-12-16 Thread Kay W
When using the Data Wizard to change a support group name, Incidents, Tasks and Templates were all updated. However, the Support Group and Assigned Support Group names in Work Orders were not updated. Is this a known issue? Is there a way to update those fields now that all the other referenc

Re: Report error on web report drill-down

2012-03-13 Thread Kay Wilthew
r hurt. Cheers Joe -Original Message- From: Kay W Sent: Monday, March 12, 2012 3:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Report error on web report drill-down When running a web report, the report generates fine but when clicking on the hyperlin

Report error on web report drill-down

2012-03-12 Thread Kay W
installation of Remedy 7.6.04. Any trouble-shooting advice? Thanks, Kay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Identifying forms

2011-10-19 Thread Kay
I'm a very new Remedy Admin, and I have a general question related to applications. When logged into an application (such as Incident Management) with admin permissions, is it possible to "debug" a screen to find out which form objects or templates are being used? Definitely identifying myself

AW: Error Message in Web- View

2007-07-17 Thread Kay . Kempe
Hello, perhaps there is a Active Link on query, which changes the "search bar" (i.e. set Field: Search bar =" "problem ID" >= 75400") and the label of the field "problem ID" in the Web-View is not correct/the same? -- Kay Kempe T-Systems GEI GmbH