Good morning all,
I was hoping not to create extra forms and workflow... but
I have 1 View form and 1 Vendor form.. I need to combine the data from both,
however can't use either in a join form.
Any ideas on what would work best, without creating 2 new staging forms, extra
workflow to create
Hi Ricki,
The requester console status allows the customer (end user) to view the
progress of his/her request. True, they don't match up to the Incident or
Change status values.
I have personally attempted to add-modify Status and Priority for the Requester
Module and Incident Module and I
Hello ARSList,
This is for an issue with CMDB 2.1 (ARS 7.1, Mid-tier amp; ITSM 7.03 patch 7
Suite)
I am using the Remedy Windows client to run through a test and functionality.
When I select the CI Relationship Viewer, either from Asset or Incident a new
screen pops up - CI Relationship
webserver.
On Thu, May 29, 2008 at 10:05 PM, Kevin Pulsen lt;[EMAIL PROTECTED]gt; wrote:
**
Hello ARSList,
This is for an issue with CMDB 2.1 (ARS 7.1,
Mid-tier amp; ITSM 7.03 patch 7 Suite)
I am using the Remedy Windows
client to run through a test and functionality.
When I select the CI
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
..shape {behavior:url(#default#VML);}
Wow... what are the odds of the same issue (Ldap) and the same fix on the same
day?
What a co-winkie-dink.
Kevin P.
**
Turns out that if I
be able to give you the distinguished
name
for the user.
nbsp;
--- J.T.
Shyman
nbsp;
From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of
Kevin Pulsen
Sent: Thursday, May 22, 2008 4:50
PM
To:
arslist@ARSLIST.ORG
Subject:
Re: ARS 7.1 Area LDAP config
If you are attempting to create a view form from an external sql database
For SQL Server—
TABLENAME or DATABASENAME.OWNER.TABLENAME (Make sure you specify dbo if the
current user is the owner of the table.)
Also make sure ARAdmin has permissions to the sql db you are attempting to
create a
Here is a screen shot. You will need to select one of the columns as a
designated Key field.
Kevin P.
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Just want to make sure of a couple of items.
1. You have created a Linked Server (From the AR database server) to your
external database. (Are both of these db's SQL 2005?)
2. ARAdmin has rights to access the external database.
Kevin P.
**
When I hit load nothing shows up on the available
Without the REQUIREMENTS of the external db not having any column (field) that
enforces non-null and unique values, you CAN NOT create the view form.
You need to talk to your dba's.
Kevin.
--- On Fri, 5/23/08, Kevin Pulsen lt;[EMAIL PROTECTED]gt; wrote:
From: Kevin Pulsen lt;[EMAIL PROTECTED
**
Hello all,I'm trying to config the AREA LDAP form for Active Directory authentication, when a user login into the Remedy client.I have followed the documentation from the integrating 7.10 guide and have the following values set in my AREA LDAP form -Host Name* - tcdc1.testco.comUser Base* -
or typing the wrong password..
If it is really testco\NETWORKOPS\Admins\Support Desk\tuser1 try \\testco\NETWORKOPS\Admins\Support
Desk\tuser1. Maybe its missing the double back slash in the
beginning..Joe- Original Message From: Kevin Pulsen
[EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent
**
Thank you Shawn for your reply.My concern is, and this is what I have heard from BMC, when designing your Product categories, you need to think ahead to the design of the CMDB as well. It's all interrelated and affects reporting, trending analysis etc.I find it very difficult to design my
**
Well,I find it very disturbing from what Shawn stated - "Part of the problem is that there are no good answers to your questions"If the CMDB is really suppose to be the center of the Universe for ITSM, as it shows so well in the BMC literature, how can there be no real good answers?And if ITSM
**
Thanks Phil,I wasn't being sardonic.We have a non-IT support group that maintains non-IT related products (light bulbs, etc) they do however use Remedy.The point I have overlooked is that ITIL relies so much on IT only products, that the ITSM suite really excludes all other non-IT departments
**
Hello everyone,This question is for ITSM 7 (Service Desk with Change Management, ootb)If you open the Application Administration Console. Select Standard configuration, Product Category, Create a new product category, you are prompted to select a CI type for the product categorization you are
**
Hi Eli,ok, but where does a Blackberry fall into the ootb CI?where does a telephone, office desk, fax, etc fall into the ootb CI?These aren't defined and the product category creation wizard will not allow you to created a item without defining a CI.Thanks,Kevin P.**
Kevin,
The OOTB CI's are
**
Hello everyone and happy Friday!I am extremely new to asp.net coding, couple of days to be exact.Here is what I have done so far -1. Downloaded and installed MS Visual Web Developer 2008 Express Edition.2. Created a SQL DataSource connection to my SQL 2005 ARSystem database3. I am able to pull
**
Hi Matt,I already have this file, the sample in the arsys_aspnet does not convert properly into MS Visual Web Developer 2008 Express
Edition, it will not load.Plus, I still lost at how the connections are made where -1. Login Page (Check your Remedy LoginID
and password from CTM:People
**
Well,It's an exercise in learning. I seen it done before and I would like to see if I can replicate it myself.Thanks Matt for the info on the reference BMC.ARSystem namespace, after tweaking around I got the API 7.1 sample file to open and run.There are some issues with conversion from .net 2.0
The original question was asked about ITIL and ITSM 7.
BMC is suppose to have ITSM 7 extremely ITIL compliant... how can one use ITSM
7 and expect the users not to follow ITIL in all areas of the IT organization?
Yes, there will be many o-departments boasting about 'We don't need to follow
There seems to be a smoldering issue here.
In previous versions, you could customize the dickens out of the ootb
applications (To fit your business needs).
However now with ITSM 7, customization is a four letter word.
You are allowed to configure it, but if want to customize it you are
Hi Kathy,
The Helpdesk really should be the owner of any incident.
It's best that the customer has only one single point of contact - the
helpdesk.. they need to own the incident from cradle to grave.. and they should
be able to spawn any change or problem from the given incident.
From a
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen
Sent: Monday, May 05, 2008 11:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITIL Remedy
** Hi Kathy,
The Helpdesk really should be the owner of any incident.
It's best that the customer has only one single point
?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen
Sent: Monday, May 05, 2008 11:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITIL Remedy
** Hi Kathy,
The Helpdesk really should be the owner of any incident.
It's best
at these suggestions and see if they help any
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen
Sent: Thursday, April 24, 2008 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - RE How to make a Production Server Up
This is how you make up a production server -
1 Cup of Filter Guides
2 Tsp of Active Links (with Run If qualifiers)
512 GB of Wyndows Server (or 4GB of Lynux, your taste preference)
1 - 3 Months of Contract work (Because IT'S M an upgrade, don't you know!)
7 dollars an hour
Put all the above
Good morning Richard,
From the post, it's a little confusing...
It states that all of the parts/modules are up and running (Does this include
your Mid-tier?)
If the Mid-tier is up and running, you should be able to access it via the
following url -
http://(Your Mid-tier
Hi Lisa,
I believe it is from the Czech Republic
http://en.wikipedia.org/wiki/.cz
It might be a setting in the regional ans language settings (If a MS Windows
system ?)
Kevin P.
** I THINK this is because of a language setting on the customer's IE. I
THINK ca is for Catalan which is not
Good morning Welton,
From the looks at version 8, it uses SQL 2000, 2005 as the main database.
If previous versions use SQL, a view form could be easily setup to access data
from the Track-IT database and use it in Remedy. Remedy can easily pull
information from various sources via View and
PROTECTED] On Behalf Of Kevin Pulsen
Sent: Wednesday, April 23, 2008 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Track-It Helpdesk?
** Good morning Welton,
From the looks at version 8, it uses SQL 2000, 2005 as the main database.
If previous versions use SQL, a view form could be easily setup
Hi Lisa,
My bad, the CZ through me... it does look like CA_CZ is a dialect of Spanish.
I would try to make a copy of LocalizedMessages_es.js and rename to
LocalizedMessages_ca.js. Restart the mid-tier, etc.
These are just local language error messages
See if that helps.
Kevin P.
** Hi Lisa,
Hello all,
I'm trying to find information on FCR (First Contact Resolution) specifically
for the Service Desk person.
Is there a starting goal within ITIL regarding FCR?
For example... the Service Desk needs to meet a 35% FCR goal.
Or is this number subjective?
If anyone is using FCR, could
How about ARInside utility?
Kevin P.
** Yeah, I was only joking. I know that it could be useful for documentation
purposes (for a few, anyway), too. But it would be kinda time consuming to
gather them all, because they're in so many different places - there are some
that reside in
Background -
System Apps - ITSM 7.003 patch 7 ootb
Forms - HPD:Help Desk, HPD:IncidentInterface_Create, PBM:Problem Investigation
Fields - Status Database ID 7, Priority Database ID 100164
Issue - Attributes tab, ID Enumeration is set default (Linear, 0,1,2,3 etc)
Yet the field Urgency
Hi Kathy,
If it's a windows system, you can try to add the IP address and FQDN of the
system in the hosts file. Some VPN's don't resolve DNS properly.
It might look something like this...
192.168.0.3ARSERVER.HOST.COM
the file should be in
c:\WINDOWS\system32\drivers\etc\hosts
Have
Hi Pascal,
You can use a similar method that is used in the ITSM suite.
ITSM 7 uses a supporting form called Ticket Number Generator to generate
Incident numbers. This allows the service desk person to have the incident
number before it is saved as a record in the database. If the incident is
Hi Lisa,
You can also have the user drag and drop the attachment to the attachment field.
Kevin P.
On Tue, 4 Mar 2008 09:59:57 -0500, Kemes, Lisa [EMAIL PROTECTED] wrote:
Customer has Windows XP OS, AR System Client 7.0.1 Patch 002.
He is using his laptop screen and his desktop screen
Hello ARSList,
I have workflow related question.
I am currently working on a system that includes the following -
ARS 5.12
Helpdesk 4.03
The first form that is loaded upon login is a helpdesk console, this is a
display only form and has several buttons to create, search and view existing
Hello ARSList,
I have workflow related question.
I am currently working on a system that includes the following -
ARS 5.12
Helpdesk 4.03
The first form that is loaded upon login is a helpdesk console, this is a
display only form and has several buttons to create, search and view existing
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