Alert not being received by client

I would appreciate anyone's help. I'm trying to figure out what would cause Remedy to deregister a user? What's happening is, the records are going to the Alert-Events table but for some reason they either aren't being received by the client at all, or at times they ARE receiving them, but up t

(DSO issue) Disabled Distributed Mapping still attempting to process??

ARS v5.1.2 (patch1341)/Sun OS 5.9 I am new to DSO processing (got a crash course because of outage!) and have question. I am seeing in my DSO logs that there a hundreds of records trying to process (or at least that's what I think the log is telling me) even though the Distrubuted Mapping it's