Sorry for my prev post. I tried to send a pic with the post Check out your incident rules and change rules App Admin Console>Custom Configuration> Incident Mgmt> Advanced Options>Rules Same for Change Rules. Set these to “yes” if you wish for them to get the REQ # instead of the INC/CHG #. This will create a request for every INC/CHG and they will be able to track their REQs in SRM. Note: you may have to modify the outgoing email and exclude fields/data you don’t use (or use).
Also, your IT people should be able to search for REQ# from within the INC ticket or CHG ticket. Look under “Additional Search” tab. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
