Re: Java API Help - StructItemInfo

2011-12-12 Thread Mark Hodges
I find a good strategy sometimes is to locate the corresponding item in the C API as it's usually better documented. In this case, it seems these are used when you are importing or exporting VUIs (type = VUI) or mail templates (type = MAIL), and they allow you to specify the specific VUI or mai

Re: SOAP API (Resolved)

2012-03-02 Thread Mark Hodges
SOAP-encoding refers to a specific way of encoding data into XML, so whether or not you can call a specific web service depends on whether or not the web services uses RPC-encoding of arrays and structures. If the web service is document-literal there is no issue. Well, there might be some diffe

Re: Performance Tuning

2012-03-14 Thread Mark Hodges
BMC White Paper 85503 "Performance Tuning for Business Service Management" is a good starting point. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers

Re: arsystem.ehcache.maxElementsInMemory - what whould it be set to for full ITSM midtier - box has 12GB memory

2012-03-29 Thread Mark Hodges
There is quite a lot of information about the various parameters in the mid tier guide (in the "configuring the mid-tier" chapter, cache settings section) maxElementsInMemory is a total count that is actually ignored in favour of referenceMaxElementsInMemory, which seems to be set to 1250 by def

Re: Sort of OT: Question for timezone experts out there..

2012-03-30 Thread Mark Hodges
You could use the database session info within your trigger to find out which server & process is generating the deletes. That will at least let you confirm that it's an arserverd in your server group or not. e.g. select sys_context('USERENV', 'HOST') from dual; select process, program from v$

Re: Remedy System comes to a standstill/unresonsive

2012-04-12 Thread Mark Hodges
I've seen similar symptoms on solaris before, it was resolved by setting RPC-Non-Blocking-IO: T in the ar.conf. I think you might need to ensure a couple of patches are installed as well. ___ UNSUBSCRIBE or access ARSlis

Re: Java API connection pool question..

2012-04-13 Thread Mark Hodges
If the firewall is only closing the inactive connections, you might be able to persuade the mid tier to close them itself. Normally the mid tier keeps some unspecified number of idle connections in the pool for a certain time. In 7.6.4 there are options in the mid-tier config pages to set the

Re: Filter Plugin

2012-08-04 Thread Mark Hodges
This is usually indicative that the plugin hasn't loaded / initialised properly, or the plugin alias isn't pointing to the plugin. If you check the plugin log in the usual logging directory (ARserver\Db\arjavaplugin.log) it should tell you if it managed to initialize the plugin and if not why