Hi, Can anyone recommend a way to integrate a proprietary system with ARS. Users should open tickets in ARS then our system should be notified with the ticket details and a corresponding ticket will be opened.
The ticket will be processed in our system and we want to update the status of the ARS ticket upon certain events (approve, close etc.). Finally we want to tell ARS that processing is complete and the original ticket can be closed. Should we use email an API or something else? Thanks, Mark. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
