Re: License Question: Helpdesk vs ServiceDesk (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE My understanding is you will need to purge the license and then have licensing generate a Help Desk 6.0 key. If you're setting up a second instance of Remedy you can always ask for a 90-day demo license. --

Re: Remedy 6.3 Patch 20 ( DST ) (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE I would strongly suggest you export all of your license keys to a file as well. I installed patch-20 on my development box with no issues, but lost all of my keys when I installed on production. Support was gracious enough to let me know that should n

Re: Downloading Patch 20 (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE I have patch 20 for windows if that is the one you are needingcan't help you on the UNIX patch though. --- Ryan M. Mench Remedy Development United States Army Directorate of Information Manage

Re: SMS Discovery service (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Theodore, I am going through the pain of configuring the SMS discovery service as well, but I have yet to see the error you described. Just curious, is 5.6 a new install? The reason I ask is EIE 7.0 is compatible with Remedy 6.0 and abovecould sa

Re: VMWare and ARS 7.0.1 (UNCLASSIFIED)

ort was first added (and therefore tested) in AR System 7.x. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mench, Ryan M CTR

Re: VMWare and ARS 7.0.1 (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE I attempted to stand up a Virtual box using VMWare 2.x and was not very successful. I ran into a lot of time out issues and decided it was not worth the trouble after learning that BMC does not support Virtual environments. --

Re: Is there a way to set the default size of the 6.3 client window? (UNCLASSIFIED)

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Re: Issue with Change Requests (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE I recall running into the same issue after I upgraded. On the filter CHG:CHG-CheckAssignments0-1 change the set field if action to $Assignee Login Name$ from the value original value of $Supervisor Name+$ -

Re: import data to a form (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Anthony, The easiest way to accomplish this would be to import the records using the Remedy Import tool located in program files. Basically you open the form, open the .csv data file and map the values. It's often worthwhile to look duplicate Request

Re: Best Way to find a form (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Here is yet another solution for you...Save the below text into a text editor, search for the known form name and find the alias to the right or left. --- Ryan M. Mench Remedy Development Director

Re: New SupportWeb browser support (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Your wish will be granted on 11/19/06 when BMC moves to the new customer support site... Browser Requirements To utilize the New BMC Support Central, you will need to deactivate pop-up blockers and ensure you are using one of the following browsers: I

Re: Remedy Admin: Where do I go from here ? (UNCLASSIFIED)

** Classification: UNCLASSIFIED Caveats: NONE John,   Here are some links I've found valuable in the past. Good luck out there!   http://www.mattreinfeldt.com/site/ http://www.remedytools.com/downloads.htm http://www.arsdeveloper.com/index.htm http://www.soton.ac.uk/~_remedy/ http://www