Rahul: I have worked with Apropos Software. They have a scripting language that allows customers to create tickets as well as to be routed to a tech via a phone pad. I had integrated this via a Nortel System. I'm sure that there must be a VOIP solution, which will require a power over ethernet capable router. There are also several other systems, that work with specific phone switches. Browse the web for "ACD" Systems. Good Luck Mike
Rahul AR User <[EMAIL PROTECTED]> wrote: ** Hi All, One of our client runs a Customer Contact Center and would like to check the possibilities to integrate AR System with the Telephony, Computer Telephony Integration. This is required in order to pop-up the caller's personal information on the screen before the call is answered. My question is, has anyone done this kind of integration? If the answer is yes then what all in terms of hardware and software is required for this integration. Any help will be highly appreciated. Thanx and regards Rahul __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
