These fields are attributes in the CMDB.
I'd suggest adding $NULL$ menus to the fields via the class manager or CMDB
driver then use active link(s) on the AST form(s) to add the menu(s) you
need.
If you later change your mind about the menus, or change the menu names,
then you then only nee
Can I ask why you want to use a Windows cluster?
We have one running (ITSM 7, CMDB 2.1) but since one server is always off
(as far as Remedy is concerned) it seems like a waste of a computer.
We are soon to remove the cluster and replace it with a server group so that
both computers can be
Have you tried turning on the server group logs?
It's a while since I did this but I seem to remember that if the server
group is set up correctly then you see the lower processes going to sleep on
the lower ranked servers. You can also see the polling between servers
checking that processes are r
The installation guide for Atrum 7.6 only tells you that clients need flash.
I've done a number of installs and have only installed flash on the clients.
I've no explanation for your experience though!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl..
Personally I've never had any good experiences with the sync functionality.
What I've done is to export the asset form of the super class to an xml file
then edit the about 5 attributes in the xml to make it specific to the new
class.
Then import the xml file and share all the super class w
What exactly is your colleague trying to achieve by manually updating CIs in
the topo dataset?
CIs are created in this dataset by the discovery tool when they are first
discovered.
The discovery tool has a policy to deal with CIs that it once discovered but
which it now no longer finds.
To get the benefit of the trusted dataset you'd need to map the tier 1-3
values to constants in your data exchange.
This is what, for example, BMC Configuration Discovery does (all computer
systems are Hardware, Processing Unit, Server).
You may be able to add all possible computer systems,
If the Application Pending entries are all inactive then try deleting them
all and see if this makes any difference.
Cheers
Peter
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of dcharters
Sent: 01 December 2009 18:39
To: a
Is it possible that the Application Pending form has entries that are being
triggered by the restart?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
Sent: 30 November 2009 20:56
To: arslist@ARSLIST.ORG
Subject: Re: Atrium 7.6
BTW, I only tried this on CMDB 2.1 Patch 1.
Maybe it was a bug that prevented my tests working.
Let me know if you try this and get it to work on your Patch 5 system.
Cheers
Peter
_
From: P Romain ARSlist [mailto:p.romain.arsl...@parsolutions.co.uk]
Sent: 07 September
Hi Leonard,
I've played around a little in this area but didn't manage to get the result
I wanted before needing to move to other things but maybe you can crack it.
Try editing the default config.xml file for the CI Viewer entry in the Data
Visualization Definition form.
Add a new line
If I remember right you needed to set temp fields to the values of the
columns you wanted to push and push the temp fields instead.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: 29 July 2009 07:43
To: a
In Patch 1 only admin users could copy CIs to the sandbox.
I noticed that this was fixed in Patch 2 but that after accepting the dialog
box that asks if you want the CI to appear in a new view the view is opened
but the CI doesn't appear.
If this is what you are seeing then it seems like a bug th
XP Pro
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: 29 June 2009 20:01
To: arslist@ARSLIST.ORG
Subject: Re: New 7.5 Flight Deck
**
Peter,
What was the host o/s?
On Mon, Jun 29, 2009 at 1:01 PM, Peter R
The same issue occurred with AIE and Recon jobs.
In 7.5 this is eased by the new incarnation of the Import Tool which can use
any field as a key field (such as instanceid for recon jobs).
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.or
Thanks Ramy,
I have checked all the logs and have run filter, api and sql logs many
times.
There is no loop, just the issue with the second CMDB filter trying to
update the child CI.
I have copied a small part of a filter log below to show the issue more
clearly.
Cheers
Peter
Tina,
If you restart your web server then the count resets.
After that, if anyone opens a form with a flashboard on it then as the
flashboard displays the flashboard count will increment.
When 5 flashboards have been displayed then an attempt to view a 6th will
give the message you see.
BMC FD/TD Discovery creates an IP Endpoint class for the IP and a LAN
Endpoint CI for the MAC address and relates these together (dependency where
the MAC is the parent if I remember right). It relates these two CIs to the
computer system using the hosted access point class.
If you want to pull
Hi Louise,
At one customer I added an IP attribute to computer system because they also
weren't interested in doing anything with this data except store it.
At other customers we've used the IP Endpoint class primarily because that's
where BMC Discovery puts this data. Different IPs were di
There are menus selections to access the legacy CMDB and recon consoles in
the ITSM 7.5 Application Administration Console so I would hope that BMC
supports them!!
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: 0
Rocky,
In the meantime have you tried getting hold of the flight decks that run in
VMWare?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: 03 March 2009 02:50
To: arslist@ARSLIST.ORG
Subject: Re: Eval
old, i just want to update whats there, if it
>> doesnt
>> exist in Gold then i dont want to merge the record. If you said that it
>> was
>> a best practise to create a Staging dataset and merge to Gold how would
>> this
>> be possible as the staging dataset would
I use cmdbdriver to generate new classes so that the class guids are what I
want them to be.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: 28 January 2009 21:46
To: arslist@ARSLIST.ORG
Subject: FW: ITSM Issue with S
Sorry Matt, I just got back from holiday so am not yet quite back to
reality!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: 31 October 2008 10:55
To: arslist@ARSLIST.ORG
Subject: Re: Merging of non-reconci
Matt,
The CMDB does exactly what I think you want it to do regarding
reconciliation (but not the inheriting of owenership, etc).
You have presumably already set up an identification job for the computer
system class and set the auto-identify off.
Set up another identification job for base elemen
http://developer.bmc.com/communities/docs/DOC-2657
Cheers
Peter
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of DTE
Sent: 08 October 2008 19:44
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Permissions
If anyone could p
Christopher,
BMC confirmed what you stated today; prefetching applications is not
possible from V7.1 onwards.
Cheers
Peter
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: 24 September 2008 23:23
To: arslist@ARS
If you can alter the macros then try adding the timestamp to the 'to-file'
parameter, eg to-file: x:\remedy\filename$TIMESTAMP$.csv
If you don't like the timestamp format you could build the path and filename
in a separate field and pass it to the macro as a parameter.
Then the to-file para
Log into the BMC Developer Network then navigate to Resource Center ->
Downloads.
Type 'permission' in the Search category field and hit 'Go'.
The license application referred to in other replies will be the first on
the list as 'ITSM User Roles and Permissions Utility'
Cheers
Peter
__
Look at the OBJSTR:AttributeDefinitions and OBJSTR:Class forms.
CMDB auditing is, like all CMDB settings, driven by metadata so you should
be able to determine any setting by looking at the data in the metadata
forms.
-Original Message-
From: Action Request System discussion list(ARSList
The DSL only applies to software.
The Foundation/Topology Discovery documentation includes a BMC best practice
categorisation you might like to use as a starting point for hardware CIs.
Cheers
Peter
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTE
Sounds like an ideal time to upgrade to 7.1 and use the new filter error
processsing workflow.
You probably don't have that option at the moment but can add this issue to
your list of reasons to justify an upgrade in the future!
_
From: Action Request System discussion list(ARSList
st(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of P Romain ARSlist
Sent: Thursday, April 03, 2008 2:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Catalog Data importing and relating to Company
If I remember right there's a filter on the PCT:Product Catalog form
that
associates the reco
If I remember right there's a filter on the PCT:Product Catalog form that
associates the record to the global company.
Set the filter to fire on merge and all will be ok.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL P
Hi All,
A heads up on a change in join form processing between ARS 7.1 Patch 1 and
ARS 7.01
Create a regular form 'A' having only the core fields.
Create a join form 'B' joining 'A' to itself using the request ID field.
Expose the Short Description field from the Primary form of the
Are you using an EXTERNAL qualification for the table field?
I assume you are:
1. parsing the CC field to get the first value (X)
2. putting the value in the table field external qualification
3. calling the guide which walks the table getting the values for appending
to the mailing-list
4. parsin
Hi Susan,
It's workflow on your main form that I'm referring to.
If this sets any of the fields that you've selected for audit then this may
be causing the problem as it did for us.
Cheers
Peter
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTE
Have you tried removing the event workflow completely and simply adding a
commit action after the open window action?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Baird
Sent: 20 July 2007 18:46
To: arslist@ARSLIST.
Are the servers in a server group?
If so, have the floating licenses been issued with the server group name in
the license information field?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble
Sent: 16 July 2007 01:46
To: arsli
Could you use an sql menu?
Then maybe an sql statement along the lines of (for Oracle) the following
will give you what you need:
select value,value from form union select 'Clear', 'a' from dual
order by 2
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAI
I guess the issue BMC are facing is that Atrium has no user licences so the
only 'standard' source of revenue is the application license itself.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: 15 June 2007
In the licensing and password section of the BMC support site there is a
link to request a trial license.
Is this generally available or just to partners?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: 14 June 2007 18:36
To:
You'll have to use patch 4 if you want to install the new SRM module.
You'll also patch 2 of ARServer as it has the SRM application license in its
license type menu.
I don't plan to trailblaze with this other than in a VMWare environment
though!
-Original Message-
From: Action Request Sy
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