Re: Remedy ITSM 7.6.04 - Mid Tier Update Question

2013-02-11 Thread PSS, Srikanth
Claire, Scenario 1 ARSuiteKit_midtierWar_7604SP4_Windows.zip THEN MT_7604SP4_2013JAN17_CU_ALL is the right option. Thanks, Srikanth PSS Remedy AR System RD BMC Software, Inc. http://try.onbmc.com The opinions, statements, and/or suggested courses of action expressed in this E-mail do not

Re: 7.6.04 SP4 Mid-Tier Cache.

2013-02-07 Thread PSS, Srikanth
Mark, For the 7.6.04 SP4 midtier, in Midtier Config - Log Settings, change the Log Level to INFO. Now, when you Flush cache and initiate Preload, you will find the start and finish of Form Preload in the logs. Form Preload will be preceded by Active Link Preload, of course. Another

Re: Cannot Run Web Report Type

2012-01-07 Thread PSS, Srikanth
Hi Frank, To solve this issue, you might need to make a small modification to weblogic.xml which is located in MidTier Install Folder\WEB-INF . Here are the steps: · Shutdown the Weblogic Server. · Open weblogic.xml with a text editor. · Make the following