Hi everyone,
I need use in an escalation the hour and the minute from $TIME$ or $TIMESTAMP$
to compare with a numeric field which has the hour and otherone has the minute
to execute an action.
I need asap to resolve a customer's case
Thanks
Pamela
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Hi,
Originally, I had a form with three time fields. I need to save those on the
form becasuse with an escalation I compare those fields to $TIME$, and if this
qualification is true, the escalation push fields on
CHG:ChangeInterface_Create. The only part that is not working is the
comparision
Yes, Now I do like that.
Hour1: 3 Minute1: 15
Hour2: 15 Minute1: 30
Hour3: 18 Minute1: 59
Before, I had
Hora1: 03:15:00
Hour2: 15:30:00
Hour3: 18:59:00
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Yes, they are setted manually and I need compare to time stamp
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Let me try...
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Hi Levi,
I had try your suggestion. But It is taking every minute whole registers on the
form even if the hour and minute doesn't meet the condition.
Here is my run if on the escalation which create the ticket.
('FechaInicioEjecucion' <= $DATE$) AND (('Dia1' = $WEEKDAY$) OR ('Dia2' =
$WEEKDAY$
Hi Levi,
I had try your suggestion. But It is taking every minute all registers on the
form even if the hour and minute doesn't meet the condition.
Here is my run if qualification on the escalation which create the ticket.
('FechaInicioEjecucion' <= $DATE$) AND (('Dia1' = $WEEKDAY$) OR ('Dia2'
**
Hi everybody,
I need create tickets for changes on status "closed". We need use the Data Import.
I'm doing that but I'm getting this error on arerror log
Mar 30 16:38:24 2015 390603 : : You must provide the Actual Start Date and Actual End Date when completing or closing a change. (ARERR
Hi, Thanks for your answer.
I was trying to do like you told, but I'm adding four date field on
CHG:ChangeInterface_Create:
EarliestDate, CompletedDate, ClosedDate and SubmitDate,
and I was trying to map on the filter CHG:ICI:CreateChange_100`! each one with
the fields on CHG:InfrastructureCha
Hi Everybody,
I need send the field VIP* from CTM:People on HPD-INC-AssigneeAssignment which
is a SYS:NotificationMessages for the assignee to know if the requester is a
VIP user or not.
Thanks for yours asap answers.
Best Regards,
Pamela Morales
Hello,
I'm configuring a server group wiht two arservers, I'm following the guide, I
did step by step, but when I added the second server group the rank number is
empty and this should be 2.
I tried Server- Connection- Name: FQDN but it doesn't work
I hope your help to solve this issue.
Thank
Hi, Thanks for your answer.
I would like know if this kind of workaround to set the operation rank to the
second server could cause any issue later??
Thansk for your feedback
Pamela
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Thanks I got it!!
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Hi everyone,
I need help!!
I'm adding a tab on CHG:Infrastructure Change on which should display a table
with data from AP:Question-Comment-Info.
The search criteria is AppRequest=$Infrastructure Change ID$, this should
display a list of the registers that met the qualification.
But it is n
Hi, how can I refresh the object automatically when the form is opened??
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I would like to refresh the table automatically on the tab when the form is
opened.
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And I need to take the data on the rows and columns of the table and post on a
character field.
How can I do that action??
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Hi everyone,
I need bring the incident requester name and lastname to the change form when I
click on create a infrastructure change on Incident Form.
How can I access those field from Infrastructure Change before save the
change???
Thanks for your answers
Pamela
Hi,
I need know how can I get in a field the result of
SELECT COUNT (*) FROM CHG_Association_ID02Join WHERE (Request_ID01 =$Incident
Number$ AND RequestID02_Status>=10)
What I need is that no one could resolve or close or cancel and incident if it
has one or more related changes in status le
Hi Bruce,
I tried what you recommend, but I got an error: Invalid column name
'INC2014000903'. (SQL Server 207) (ARERR 552). I'm trying to do this SQL
Sentence:
SELECT COUNT (*) FROM dbo.CHG_Association_ID02Join WHERE (Request_ID01
="$Incident Number$" AND RequestID02_Status>=10)
I will be
Hi everybody,
We need help urgently, the users of Remedy 7.6.04 cannot access even do any
task on Remedy, because they get ARERR 337 about licenses. but we review and
the ARSERVER is with the correct license.
Please help
Pamela
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Hi,
We solved, it was a change in the MAC Address of the Virtual Machine 'cause by
an infrastructure incident.
Thx a lot..
Pamela
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Hi everybody,
A customer needs to integrate BMC Remedy 8.1 with MS Dynamics and MS Dynamic's
technical staff recommend to make this integration via Odata(REST).
Are there a simple way to integrate?? In another hand, how do we make the
integration by Odata(REST) Protocol?? Are there any tutoria
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