Hi
We are in a process of fine tuning remedy code written for saving a ticket. We have identified that remedy scans through all the filters defined in the system on a particular form. This also includes filters related to SLAs defined in the system. We want to disable 200 odd SLAs as the owners of the SLAs are no longer with us. Along with these 200 SLAs we want to disable filters also which are created by SLA building module while building these SLAs. This should get rid of roughly 1600 filters resulting into fast execution of ticket save code. Kindly let me know if there is a way to find out filters defined / created for a SLA while building it through database or thru remedy. Regards, Sanjiv Patil _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
