RE: Best way to delete records

Hi, I had worked on a requirement were we had to purge records. What we did was, take SQL logs and check all the dependent tables that gets affected. Create a SQL job that mimics the same functionality and include it in Scheduled job. The best part of this solution was, it was powerful and silen

Re: Wrong escalation execution time

Hi Mahmoud, Please check the escalation pool. May be you might have one escalation pool that has so many filters that needs to be executed. Try to create a new pool and assign this escalation to that. Thanks, Vishal From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST