Re: Status Transitions in ITSM 7

2007-09-26 Thread Richard Brooks
hy it has not surfaced as a priority. Richard Brooks General Mills -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Wednesday, September 26, 2007 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Status Transitio

Re: AR Email Engin return Not connected error

2007-02-07 Thread Richard Brooks
them already. Richard Brooks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, February 07, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: AR Email Engin return Not connected error

Re: use of ' in sql calls

2007-02-07 Thread Richard Brooks
This was a change of behavior in Version 7. We had to correct code in 6.3 to get it to work under 7. Richard -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, February 07, 2007 10:51 AM To:

Re: Prompt for Login on XP Service Pack 2

2006-07-31 Thread Richard Brooks
Title: RE: Prompt for Login on XP Service Pack 2 ** I just downloaded and tried patch 17 and I have the same issue. Unfortunately there were no ‘hidden’ fixes for this one.   Richard Brooks System Architect SIM Team - Desktop Problem Management General Mills 763-293-2302

Prompt for Login on XP Service Pack 2

2006-07-31 Thread Richard Brooks
for password authentication and this worked fine until we moved to Service Pack 2.   We are using an unpatched 6.3 User Tool.   I did not see any fixes listed for this in the User Tool patches.   Any one else having this issue or using Service Pack 2 with no issues?   Richard Brooks System

Re: "HP vs. Remedy" - License Costs

2006-05-11 Thread Richard Brooks
ense, never been in touch with the out of the box applications.     Thanks a lot, Robert   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Brooks Sent: Wednesday, May 10, 2006 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: "HP vs. Re

Re: "HP vs. Remedy" - License Costs

2006-05-10 Thread Richard Brooks
Title: "HP vs. Remedy" - License Costs ** When we compared HP Openview Service Desk vs. Remedy ITSP there were costs for the various Service Desk modules as well. The base SD license includes the use of the Incident forms, but not the other modules. For us Service Desk appeared to be the mo