Re: Importing SRM (7.6.00) On-Behalf-Of rules

Hi Ravi, Thought about that as well, but was checking whether there was a better / easier way. Ben Chernys (Software Tool House) contacted me as well with something (at least) worth checking out. Regards, Rob. ___

Re: Path to download the Data Management Client

Hi Carl, Thanks. Checked my archives again and found it! Regards, Rob. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: How to monitor Approval Server

Hi all, Thanks. I'll see what I can do. Don't know when (yet, as someone else is defining the priorities :-( ) Regards, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com

How to monitor Approval Server

Hi, Like mentioned in this topic about a hanging E-Mail Engine (http://listserv.rbugs.com/cgi-bin/wa.exe?A2=ind1209L=ARSLISTD=0P=101940) we're occassionally experiencing similar behaviour with our Approval Server. We already restart our processes once a week, but that may not be enough. While

Re: Scheduled AR System Report

Hi, Ray contacted me through private communication. No problem with that but other's might benefit as well :-) It depends on the platform. I personally have used (and still using) several options (running on a Unix/Linux environment): Create a shell (or Perl) script that executes the runmacro

Re: Scheduled AR System Report

Sorry, screwed upo the previous post. Attachments belong to this information: I must admit, I'm using ARS 7.5, but on our 7.6.00 SRM environment (running on 7.5) I use the attached script. I also included a definition-file of an Escalation triggering it. Hope you understand Perl. If not, just

Re: Scheduled AR System Report

Hi, It depends on the platform. I personally have used (and still using) several options (running on a Unix/Linux environment): Create a shell (or Perl) script that executes the runmacro command and have it executed by the crontab (Operating System Scheduler) or create an Escalation to fire

Re: Rights to Kill someone else's Sessions

Hi Misi, Thanks. On some occasions, our endusers do receive such a prompt, but not in all combinations we ran into :-( At th esame time we've experienced pressing the OK button on the pop-up doesn't work as expected, but this is not (yet) investigated. Regards, Rob.

Re: Rights to Kill someone else's Sessions

Hi Jiri, Thanks, I'll investigate this. For your information: We're not using the ITSM part as we have a different backend for our Service Management tooling. Regards, Rob. ___ UNSUBSCRIBE or access ARSlist Archives at

Re: AW: Overruling / re-assigning SRM Service Request Approvals

Hi Martin, Thanks. I'll look into this, but I suspect, this might be an issue with the customer: Who is allowed to do these overrides. They're kind of hierarchical ;-) Regards, Rob. ___ UNSUBSCRIBE or access ARSlist

Re: How to change Button text in SRM?

Hi Doug, Thanks for your full description on how to do it the easy AND Supported way. I had to add an additional action Flush MidTier Cache before it was visible, but it really was easy (once you know where to look :-) ). Thanks again! Rehards, Rob.

Re: How to change Button text in SRM?

Hi, Thanks. I already supposed so :-( I'll have our Service Delivery Manager go back to the customer, as he was the one who promised this :-( Regards, Rob. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: How to change Button text in SRM?

Hi, Thanks for this detailed response. Although it seems possible, I doubt whether management will let me do this. I'll try to have our Dev-environment copied to tamper with it. Regards, Rob ___ UNSUBSCRIBE or access