service target actions

Hello, I am having trouble with the milestone filters that are built for a service target when I use an action template. When I use an action template, the push fields action in the resulting milestone filter pushes "$$" to the SLA_Reference InstanceID field on the SLM:RuleActionNotifier form.

Atrium integrator, data store

Hi, I'm attempting to add a data store to load data from a csv file, Atrium Integrator 7.6.04. When I click the "test" button, I'm getting an error that the "connection to the data store failed. Please check the name and path details." The log is shown below -- you can see that there is a Wind

Re: Fw: SRM 7.6.04 Surveys

thanks Jon. I have enable the survey on the "Service Desk Incident" SRD, but to no effect. BMC wants me to capture a log file. I will take a look at your suggested alternative. ___ UNSUBSCRIBE or access ARSlist Archives

SRM 7.6.04 Surveys

Hi, I'm working to figure out surveys. We have ITSM 7.6.04 with SRM. I'm stuck on a couple questions: 1. How do I trigger surveys for incidents that are created manually? We have incident configured to create a service request, i.e. when an incident is created via phone support desk or email.

Quick Links menu

Hi, Is it possible to add menu items to the "Quick Links" menu, which is at the top of the "Applications" fly out menu (ITSM 7.6.04)? If yes, can you please point me in the right direction? Thanks, Chuck ___ UNSUBSCRI

db restore, schema error

Hello, I'm in the process of restoring ARSystem db from one environment to another (from PROD to QA). On start of AR System service, I'm getting errors, snippet shown below. It's unable to load an AIF form, schema id 2993. It then reports a number of filter and active link definition errors, be

Re: corrupted display of hpd:help desk

Thanks everyone for your replies. We've been dealing with different cases of "corrupted display", with different fixes. In this case, we did finally track it down to one mid tier server of the two that are load balanced. A cache flush, followed by a browser cache delete, rectified the issue...

corrupted display of hpd:help desk

Hi, We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've been having an issue with Remedy displaying a "corrupted" incident form. Fields are missing, or in the wrong place. The attachment shows a current example, where the Assignee field displays instead of the Summary field