formulation on date fields

ports. Thanks to please suggest some way to get formulation on date fields Regards, Sanjana Agarwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

View corresponding to remedy forms

Hello, We have a form named: STM:CaseHistoryUnionJoinTicket Corresponding to that form, in data base there are T and H tables named T980 and H980. Also till June there is only two views named: STM_CaseHistoryUnionJoinTicket and SH_STM_CaseHistoryunionJoinTic However from July on

Queues and Threads in ARS6.3

Hi, We have 2 AR Servers, with a configuration of 2 CPUs one is core duo & 16 GB RAM each. The peak concurrent user connections reach 150-200 users. One server is behind load balancer. What should be the value for Min and Max Threads for the Fast and List Queue, or how to determine the right valu

Problem in Approving a tickets

Hello All , We are on ITSM 6.3 >From the approval console, if I approve/reject a ticket using the Approve or >Reject button I got the following error : ARERR [8932] You do not have write license ARERR [330] You do not have write access to field : 13191 In my knowledge, for approving any tic

Disabling of Copy To New functionality

Hello, I want to disable the "Copy To New" for certain forms. One way is to create an active link, which executes on "Copy To New" and give an error message. Is there any better way, such that, this field is disabled for selection also. Thanks and Regards Sanjana _

Traversing from one page to other

Hello, Is there some way to know the previous page in Remedy , while traversing from one page to other. >From the Home Page, I want that on clicking Remedy Requester (link), two >different pages should be opened, based on some value specific to the USER. But as there is no flow written on Home

Arimport to for importing data in Remedy 6.3

Hello, Whenever I tried to import some data in "Description" or "Worklog" field having "Enter" (linefeed or a new line character) in it. For example: "To include the purge of ATTRIBUTE_HISTORY table 4.3Patch 4.3 already delivered to Agrate in WW09 2008 for Testings." I got the following error

Re: Importing an incident record with attachment in Remedy 6.3

attachement field. We usually import like this.. Hope this helps. Meenakshi Sanjana AGARWAL wrote: > Hello All, > > I want to import an incident and Change Requests records having attachments using the import tool provided by Remedy. > > However I don't know the path where

Importing an incident record with attachment in Remedy 6.3

Hello All, I want to import an incident and Change Requests records having attachments using the import tool provided by Remedy. However I don't know the path where I have to store the attachment fields and to which I have to set the "Attachment 1" field. It's giving me error: Incorrect field

Administrator account Demo

/DECO being part of APP-Admin group SANJANAA/SSINGHAL/MKSINGLA being part of Administrator group Also I have tried to add Administrator group in the User from from the database, but that too is not working. Please suggest something. Thanks and Regards Sanjana Agarwal

Words within special characters"<" and ">" are omitted in email notification SupID:36898

Hello, We are facing a problem, in the fields like: Summary, Description and Work Log The words between special characters <> are omitted in the email notification. For example: "Abc pqr" would be converted to "Abc pqr" Please suggest some solution to this problem

ARERR 339

Hello, We have DSO enabled for helpdesk form ( all the fields of helpdesk form are tranfered from one server to another) However for a certain helpdesk ticket, after an updation on it, the data from one server could not be replicated to other servers. In the error log (arerror.log)we got the error