Remedy Integration with EDW & BI

2013-11-22 Thread Shadab Ahmed
Dear List, Please let me know on the feasibility of Remedy integration with Enterprise data warehouse and Business Intelligence tools. Thanks in advance. Regards, Shadab Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and a

Re: Asset Management and CMDB

2014-02-14 Thread Shadab Ahmed
Hi, Hope the below link answers your question. https://communities.bmc.com/thread/64589 Regards, RK -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: Friday, February 14, 2014 1:41 AM To: arslist@ARSLIST.ORG S

Re: searching change via change association form takes too long

2013-03-22 Thread Shadab Ahmed
Hi, The actual active link returns the result is CHG:CSA:Search_100 and I can see below that it is prefixed with AL. Please check whether any changes has been done on OOTB AL. Also Please note that OOTB active link CHG:CSA:Search_100 has no any Run if Qualification but sets the field "z1D Assoc

Disabling survey email notification for VIP users

2013-03-28 Thread Shadab Ahmed
Dear List, Survey emails are been sent to all users when an Incident gets resolved. Is it possible to stop survey emails going for VIP users? Regards, Shadab Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachme

Re: BMC_Person

2013-08-08 Thread Shadab Ahmed
Hi, In CTM: People do an advanced search as 'Profile Status'= "Enabled" AND 'ReconciliationIdentity'=0. The profile records you get as results are those which are not pushed into BMC_Person. Select the profile and change the status to "Offline" and then "Enable" it back. Now go to BMC_Person an

Re: Tool Tips and Assigned Person

2013-08-21 Thread Shadab Ahmed
Mark, AR System Resource Definitions is the form where all tooltip records are maintained. If you want to modify HPDCustomerTooltip.html record then, 1. Go to AR System Resource Definitions form 2. Search for HPDCustomerTooltip.html 3. Save the html file to your local mach