Re: SRM 7.6.03 Entitlement (SOLVED)

2012-06-20 Thread Sueli Kanegae
The problem wasn´t the Entitlement Rule or the Flush Entitlement Cache. I wish all Support Staff (from few different companies) to see the SRD. The way I could do it was to create a SRD for each company and a People Qualification with '100025' = Yes. Thank you all anyway. Rgds, Sueli

Re: SRM 7.6.03 Entitlement

2012-06-19 Thread Sueli Kanegae
Entitlement are enable, we have few SRD for different companies and it´s working just fine, my problem is for Support Staff. Thanks anyway. Regards, Sueli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: SRM 7.6.03 Entitlement

2012-06-18 Thread Sueli Kanegae
Dear Listeners, I have an issue about the same subject. For me '100025' = “Yes” would be ok but it´s not working Everyone can see the specific SRD I´ve created, even when I validate diferent users they have diferent Entitlement Rules. There is something missing or wrong and I don´t know what

Re: First Call Resolution

2011-08-02 Thread Sueli Kanegae
Prasanth, I need the same information, could you also provide me the details on how you customized this? TIA Regards, Sueli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com

Re: Diary Field last entry

2006-09-04 Thread Sueli Kanegae
Hi List, I need to know the last entry in a Diary field and was taking a look at old exchanged messages. I´ve found a solution below but couldn´t do the Set Field: Most Recent Action 'TR.Work Diary' I also tried '$TR.Work diary$', but it doesn´t work. Any other idea to save just the last entry

View Form x Workflow

2006-08-30 Thread Sueli Kanegae
Dear List, Does Remedy know if an external submitt has happened when it occurs outside of Remedy? I mean, is it possible to have a filter firing on View Form submit? AR System 5.1.2 Patch 1313 Windows 2000 server Oracle 9i External database is also Oracle 9i Thanks in advance, Sueli

Re: View Form x Workflow

2006-08-30 Thread Sueli Kanegae
/ Consultant, BearingPoint, Virginia. - Original Message From: Sueli Kanegae [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 30, 2006 4:11:08 PM Subject: View Form x Workflow Dear List, Does Remedy know if an external submitt has happened when it occurs outside of Remedy? I