Tauf,
SLM does not have an out-of-the-box integration to Task Management at this
time. You will have to treat it as a custom data source.
You should submit an RFE to ask for this integration.
-John
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Terje,
The behavior you describe is correct. Once a Service Target has completed
processing it will not be removed from the ticket. The reason is this: the
service level goal that was being tracked has either been Met or Missed and
that metric should remain attached to the ticket. In your
)
kelly.ctr.dea...@faa.govmailto:kelly.ctr.dea...@faa.gov (Business mail)
Original Message
Subject: Re: Need advice: Change how SLM's are getting detached
From: Weigand, John john_weig...@bmc.commailto:john_weig...@bmc.com
Date: Thu, January 27, 2011 10:40 am
To: arslist
John,
This is a known issue and will be corrected in the upcoming 7.6.04 release of
SLM. Contact Support if you need a hot fix for 7.1.
Thanks,
John Weigand
Manager, Product Development
BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Agreed – will find out what the story is and correct it!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Monday, November 08, 2010 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 Patch 001 - 2 directories on FTP site..
Joe,
The files are the same between the 2 directories so either one is fine. I will
look into the duplicate directory issue and have it corrected.
Thanks,
John
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Monday,
Hi Chris,
In SLM 7.1.00 this was a defect. In this scenario, the time that the service
target (SVT) is not attached should be treated as Pending time unless the SVT
is in a Service Target Group in which case it will inherit the appropriate
measurement information from the previously attached
I would recommend SLM 7.6. Some new features include:
* Service Target templates
* Updated SVT Wizard w/ Basic and Advanced modes
* Integration to SRM Work Orders
* Performance improvements
From: Action Request System discussion list(ARSList)
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