CSRA has an immediate staffing requirement for a Remedy Administrator to join our Mission Critical Cyber Team located in Arlington, VA. The National Cybersecurity Protection System (NCPS) is an integrated system of intrusion detection, analytics, intrusion prevention, and information sharing capabilities that are used to defend the Federal Executive Branch’s IT infrastructure from cyber threats. NCPS is housed within the Network Security Deployment (NSD) Division of the Department of Homeland Security (DHS). As the selected Remedy Administrator, you will be responsible for the following (not limited to):
* Administer and program BMC Remedy ARS * Perform upgrades and install the BMC Remedy ARS, Mid-Tier, CMDB, Incident, Problem, Asset, SLM, Service Request, Dashboard and Analytics, and Knowledge Management * Develop and implement modifications to the Remedy configuration management database (CMDB) * Create detailed designs based on customer's functional requirements * Install and configure Remedy ITSM suite of products and applications (8.0 or later) * Provide technical support to customers by investigating and resolving systems-related matters * Provide support telephonically and/or electronically * Analyze user requirements and provide recommendations to ensure task compliance * Create process, data, and workflow models Candidate Qualifications: Experienced hands-on knowledge with the following: * BMC Remedy ARS version 8.0 or later * IT System Management (ITSM) suite 8.0 or later * BSM Dashboards 7.7.02 * BSM SAP 4.1 or later/BSM Analytics 8.1 * Microsoft SQL 2008 or later Capabilities: * Administer and program BMC Remedy ARS * Perform upgrades and install the BMC Remedy ARS, Mid-Tier, CMDB, Incident, Problem, Asset, SLM, Service Request, Dashboard and Analytics, and Knowledge Management * Develop and implement modifications to the Remedy configuration management database (CMDB) * Responsible for creating detailed designs based on customer’s functional requirements * Install and configure Remedy ITSM suite of products and applications (8.0 or later) * Provide technical support to customers by investigating and resolving systems-related matters * Provide support telephonically and/or electronically * Analyze user requirements and provide recommendations to ensure task compliance * Create process, data, and workflow models Basic Qualifications: * Bachelor's degree or equivalent combination of education and experience * 5 or more years of experience developing Remedy Action request System * 3 or more years of experience as administrator or developer of Remedy ITSM Suite * Experience working with one or more structured programming languages which demonstrates understanding of programming logic and flow control * Experience working with design principles such as workflow resource patterns * Good interpersonal skills to interact with customers and team members * Good communication skills to work effectively with team members, support personnel, and clients * Good leadership skills to guide and mentor the work of less experienced personnel * Ability to work as part of team and independently INTERESTED IN CONSIDERATION? If you are interested in exploring this opportunity, I would like to speak with you. Please forward a current copy of your resume to judy.whip...@csra.com<mailto:judy.whip...@csra.com> [cid:2__=0abbf5f8dfd528298f9e8a93df9...@csgov.com] Think Next. Now. [cid:image003.png@01D317F8.232C2420] [cid:image004.png@01D317F8.232C2420] This electronic message transmission contains information from SRA International, Inc., which may be confidential, privileged or proprietary. The information is intended for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution, or use of the contents of this information is strictly prohibited. If you have received this electronic information in error, please notify SRA immediately by calling 866-584-2143. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
