Printing a diary field from the web does not wrap and some information is missing

2009-09-09 Thread White, Ed
I have diary field that is included in a report that I use for printing a record. In the user tool if you preview the report and there is a lot of data in the diary field, the information prints as expected. However in the web, the diary field will not wrap, and you only get what is visible on th

Re: Revisiting - RE: Reports won't run in the WUT

2009-04-15 Thread White, Ed
In addition to rhe Report Server in the profile. the preference server must also match all references to the report server, the server in the report form, etc. Ed White Senior Systems Consultant O: 614 293-2089 Email: ed.wh...@osumc.edu From: Action Reques

Re: Approval engine queuing transactions in Application Pending

2008-07-01 Thread White, Ed
If you are in a server group, the approval engine will do this. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Friday, June 20, 2008 5:37 AM To: arslist@ARSLIST.ORG Subject: Approval engine queuing transactions in

Re: Case Sensitive User IDs?

2007-11-07 Thread White, Ed
This happens all the time to our users. We have the cross reference and authenicate unregistered. The must type their name exactly as it is in the user form or they will on receive a Read License and Public Permissions. In this case they are not guest users but unregistered users. Ed White

Re: Time Zone Error

2007-10-18 Thread White, Ed
Craig, If you have a preference server defined in your midtier config check whether or not their is a time zone set in the user preference form for your users. Ed White Senior Systems Consultant The Ohio State University Medical Center 640 Ackerman Road PO Box 183111 Columbus, Ohio 43218-

Re: ARERR 553 Error occurred in generating report

2007-06-26 Thread White, Ed
Jim, Run the query, but before you go to reporting make sure that no records are selected. You should be able to run the reports without the errors. Ed White Senior Systems Consultant The Ohio State University Medical Center 640 Ackerman Road PO Box 183111 Columbus, Ohio 43218-3111 (614) 293-2

Re: DSL console not displaying data

2007-05-09 Thread White, Ed
White, Ed Sent: Wednesday, May 09, 2007 6:58 AM To: arslist@ARSLIST.ORG Subject: Re: DSL console not displaying data ** RIck, I don't know if you followed the instructions where you only tried to do one import at a time. If you did that will not work. There is a KB that says that you act

Re: DSL console not displaying data

2007-05-09 Thread White, Ed
status value. Any idea how I recover from where I am? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of White, Ed Sent: Wednesday, May 09, 2007 6:58 AM To: arslist@ARSLIST.ORG Subject: Re: DSL console not displaying data

Re: DSL console not displaying data

2007-05-09 Thread White, Ed
RIck, I don't know if you followed the instructions where you only tried to do one import at a time. If you did that will not work. There is a KB that says that you actually have to click all the boxes on the import console and start the import. This will take about 5 hours, but it does get th

Re: Question about server group setup

2007-04-05 Thread White, Ed
Robert, There used to be a white paper for doing this on the Support site. You will have to make a couple of changes to your config file on each server. Also, you will have to give each server the same alias name so that when workflow is sent out with links, they are not dependent upon which s

Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01

2007-01-19 Thread White, Ed
Listers, Just a note for anyone that is utilizing a Server Group. I have been advised not to install patch 1 for 7.0.1. I did upgrade to 7.0.1, but there is a bug where the server does not recognize floating licenss issued for a server group. This is fixed in patch 1, but I was informed that i

Re: Email and Alert notifications....

2007-01-03 Thread White, Ed
Listers, Just a note. I just upgraded my server to ARS 7.1.0 and no emails or alerts worked. I had to set all bits to get anything to work. Set the External-Authentication-Return-Data-Capabilities value to 31. If you upgrade and are using AREA LDAP and no emails or alerts are going out, give

Re: ITSM 7 Patch 9001

2007-01-03 Thread White, Ed
I Just wanted to share this exchange that I had with someone from Remedy about the availablity of the actual tool Hi Ed, The utility is available, however we are attempting to ensure a good migration success rate for our customers. See the exerpt from a migration communication below to underst

Re: MIGRATION TOOL ITSM 7

2006-12-11 Thread White, Ed
Xchel, I attended a webinar the week of 11/26 and BMC assured us that there would be something available by 12/1. It is now 12/11 and there is still nothing available. I am also very interested in regards to when this will be available. From: Action Request S

Re: ITSM 7.0 Migration Path (UNCLASSIFIED)

2006-11-27 Thread White, Ed
Gordon, There is a webinar tomorrow Nov. 28th 4:00 EST that seems to deal with this. I hope they will possibly discuss the release of the migration tool. Ed From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fran

Re: ITSM 7.0.01 and CMDB 2.0.01 Released

2006-11-07 Thread White, Ed
** One question?  Is EIE included with this release of CMDB?  At USER it was stated that all future releases would include EIE at no additional charge.   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, Nov