Resolved.
This issue was related to an incorrect installation path for Apache Tomcat.
Findings indicated that the ITSM indexed forms are NOT obtained from the
RKM_METADATA table, but rather from definitions within AR System (likely the
KMS:OnIIndexTable form). Our issue was a partial lack of conne
Good Day,
We're experiencing an issue that I've been troubleshooting for some time to
no avail. Environment details follow:
ITSM 7.6
ARS 7.5
RKM 7.5
Tomcat
Oracle RDBMS
We have not been able to index the standard ITSM forms (Incident, Problem,
Known Error). The Index Management tab of the RKM A
Good Day,
I'm running into an ITSM 7.5 error when manually trying to relate a person
to an asset in the "Used By" role. "Supported By","Owned By", "Managed By",
"Created By", "Approved By" all work properly.
ARERR [326] Required field cannot be reset to a NULL value :
BMC.CORE:BMC_Dependency : De
Good Day,
I'm running into an ITSM 7.5 error when manually trying to relate a person
to an asset in the "Used By" role. "Supported By","Owned By", "Managed By",
"Created By", "Approved By" all work properly.
ARERR [326] Required field cannot be reset to a NULL value :
BMC.CORE:BMC_Dependency : De
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