Guidance for Change management

2013-03-21 Thread Pavan Agrawal
Hello, Can anybody please suggest me guide for BMC Remedy ITSM Change Management and SRM from very basic to advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for

Re: Guidance for Change management

2013-03-21 Thread pavan agrawal
/13, Pavan Agrawal wrote: > > > > Can anybody please suggest me guide for BMC Remedy ITSM Change Management > > and SRM from very basic to advance > > > > In general or creating a change request using the

Modifying Incident

2013-05-07 Thread Pavan Agrawal
Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Cu

Re: Modifying Incident

2013-05-07 Thread pavan agrawal
lated incidents. I tried this in 7.1 for resolving 240 incidents but ends > with Filter time out error. > > Current request : incident A" original of" related incident B > > Govind > > -Original Message- > From: Action Request System discussion list(ARSLis

Re: Modifying Incident

2013-05-09 Thread pavan agrawal
/ duplicate of, the same > incident you can’t relate with other one. I just tried now and it resolved > the related incident without any error. > > **** > > Regards, > > Govind > > > > *From:* Action Request System discussion list(AR