Re: Learn Remedy Script - Reg

2012-09-30 Thread ratul banerjee
KE “%domainname%”) > > set field: > > ‘Login ID’ = “domain\” + ‘Login ID’ > > HTH, > > *Joel*** > > Joel Senderjdsen...@earthlink.net310.829.5552 > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > ar

Re: Learn Remedy Script - Reg

2012-09-30 Thread ratul banerjee
Suresh, If i understand your requirement correctly, you need to add the domain name at the beginning of all your remedy users. The best way to achieve this is to use the DMT tool(refer to theData Management Administrator’s Guide). Ratul On Sun, Sep 30, 2012 at 11:36 AM, Suresh Loganathan wrote:

Re: Question about incident scripts

2012-09-30 Thread ratul banerjee
Jose, The best way to provide technical instructions to service desk is through RKM. If you have a well managed Product and operational categorization in your system, the associated RKM articles will show after the incident is created and they can take advantage of that. Using RKM helps you have

Re: JOB: Remedy ITSM Developer in DC/NoVa

2012-09-28 Thread ratul banerjee
phone number is 202 386 0173. Please contact me when you get this message. Thanks, Ratul Banerjee On Fri, Sep 28, 2012 at 10:59 AM, Tauf Chowdhury wrote: > ** All, > Hindsight Technologies, Inc. is looking for a Remedy ITSM developer in the > DC/NoVa area. Prefer someone with with a