Creating ticket from IncidentInterfaceCreate

Hello all, 7.6.02 SP2 I’ve created a form with an AL that pushes fields to Incident Interface_Create on After Submit and a Button Field. It’s not working. I’ve looked through List postings and see where lots of you do this with a Filter on Merge. Problem with that is you can’t save with a

Re: Creating ticket from IncidentInterfaceCreate

Thanks, I forgot that part. Unfortunately it's still not creating a ticket. Unless someone else has any ideas, I'll just keep working on it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12

Re: Creating ticket from IncidentInterfaceCreate

Thanks, Rick. I'll research this one. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Creating ticket from IncidentInterfaceCreate

Thank you so much - I'm now able to create a new ticket from Incident Interface_Create. One of the missing pieces was z1D_Action = CREATE. Now all I have to do is correct the AL. You guys are AWESOME !! ___

Re: Email Engine Issues Version 6.3

Hi List, My environment is ARS 6.3 Patch 23, OS Solaris version 9/Oracle DB 9. We are using Java JDK 1.42_13 for the email engine. The inbound email configuration record is using IMAP4/SSL. Our system receives inbound email messages which generate tickets. We are getting error messages when