How to set up "assignee" automatically

Hi All, Can some one guide me through the steps to set up "Assignee" automatically for a specific support group while creating an incident ticket. ITSM 7.5 Regards Sayana ___ UNSUBSCRIBE or access ARSlist Archives at ww

Re: modifying OOTB incident create Web Service

records are concerned; we > continue to have to customize the apps, but at least Corporate ID is no > longer a part of that customization like it was in ITSM 7.0.0x. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Compu

modifying OOTB incident create Web Service

Hi all, I have a requirement to modify the HPD_IncidentInterface_Create_WS in such a way that First name and Last name should no more be a required field, rather there should be a new field on the WSDL called Empl serial number and that should be a required field. Also , i need to create a workflo

Re: How to write Service target qualification

ay be subject to the > North Carolina Public Records Law and may be disclosed to third parties only > by an authorized State Official.* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *sayana dixit > *S

Re: How to write Service target qualification

t; Von: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] Im Auftrag von sayana dixit > Gesendet: Mittwoch, 4. August 2010 05:09 > An: arslist@ARSLIST.ORG > Betreff: How to write Service target qualification > > ** > > Hi List, > > I have a qu

How to write Service target qualification

Hi List, I have a question, please share your inputs. I am trying to build a service target and the under terms and condition i would like to check if the content of the summary field has a word like"CREATE_ID" and "AdAccount=Yes" Can someone tell me how to write this qualification ? Regards S