I think they have different groups doing development for each module, and no group doing consistency testing across the modules to ensure a common look and feel and behavior of common elements. It would really improve the product as a whole by quite a bit if BMC were to start doing that, in my opinion.
Another one that kills me is that if you search by Prod Cat in incident management, you see product names and aliases only. If you search by Prod Cat in Change Management, you see all product name tiers for the Prod Cat and no aliases, though the search *does* match on aliases. I get that the aliases are on a different form and you'd need to create a join form to see the prod cat tiers AND the alias, but geez, knowing whether you users can see the Tier 1 - Tier 3 of the Prod Cat makes a MAJOR difference in how you should approach building your Prod Cats (in my opinion). Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, March 06, 2013 10:21 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: CRQ and INC work detail table. Now that's something that confuses the heck out of me....write workflow for one module, enable it, write the same for another module, disable it, then ship the product with the feature disabled....why? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of itsm.support Sent: Wednesday, March 06, 2013 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: CRQ and INC work detail table. ** Hi, This is out of the box functionality of Incident work info (detail form open when double click)and for change work info (detail form does not open when double click) For HPD:HelpDek , HPD:INC:DetailWorkLog_100_Dialg AL Opens Incident work Info form on Double click(On Return) of record in Work Detail table. For CHG:Infrastructure Change, CHG:CRQ:DetailWorkLog_100_Dialg AL does this job, but this AL is disabled by default (OOTB Functionality). To achieve your requirement, we need to enable AL CHG:CRQ:DetailWorkLog_100_Dialg which works on Double click (On Return) of record in Work Detail table. -- Regards, Sonal Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] <http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=node&node=7583733&i=0> || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs <http://twitter.com/#%21/vyomlabs> || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Wednesday, March 06, 2013 3:30 AM To: arslist@ARSLIST.ORG Subject: CRQ and INC work detail table. ** On the work detail table for Incident on HPD:Help Desk (AR 7.5 ITSM 7.6), I can double-click an entry which brings up the Work Info form with the details for the specific entry. The same work detail form for change on the CHG:Infrastructure Change form does nothing. I can only view the records by pressing the 'view' icon below the table. For consistency, I'm looking at making them act in the same way though I'm not sure what aspect is actually allowing the double-click on the record. I see there is a 'drill down' attribute for something like this but that seems to be disabled on the INC form. Something else has been configured. I looked through the AL's for HPD:Help Desk and not only are there a lot, but either it's not an AL or I missed it/them. Can someone point me in the right direction? Thanks again, Ron _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
