All, I've just come across 2 issues with SLM 7.1 Patch 1 One is supposedly fixed in 7.5
Issue 1: If you open an SLM Template from the Configure Templates form, and click the little dialog x close button in the upper right hand corner, and then try to re-open the same template you will get a unique index violation error. This is a known defect: SW00292610 And is supposedly fixed in version 7.5 It doesn't seem to occur if you use the Save and Cancel buttons in the bottom left. Issue 2: We recently imported a bunch of Service Targets into our server. They were all in a status of Could not be built. When I looked at them, it looked like they were missing some actions and the milestones had errors when I tried to view them as well. So I rebuilt the Templates by hand (as those errored out when I tried to view them as well). I then deleted all the old Service Targets, and attempted to re-import them from the same files. Well none of them came in. I started looking at the log files and found all sorts of unique index violation errors. It appears that when you delete an Service Target, it leaves a bunch of old association records out there and doesn't clean them up. Here's the list of forms that I found have old association records that weren't cleaned up: SLM:Association SLM:Rule Definition SLM:ServiceTarget SLM:Milestones SLM:RuleAction SLM:RuleAction% (i.e. SLM:RuleActionSetValueItem) You would think that when you delete a Service Target it would clean up all the records that are associated to the Service Target. Isn't that kind of a basic thing? Either way, it's real easy to duplicate (just be sure you have a Database Backup before you do it) Import some service targets, delete the records, then try and import them again. ITSM 7.1 Patch 9 SLM 7.1 Patch 1 Windows Server 2003 MSSQL 2005 Thanks Matt P. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
