Just FYI guys,

 

Using the above on Windows, (Solaris and Linux still installing) we saw an
error when trying to access the Server Information via all clients.

 

ARERR 8762. ARGetServerInfo

 

Then it complains about ARERR623 authentication errors etc.

We found the following: 

 

1 - The server information uses the FQDN to connect back to the AR Server at
which a simple hosts file edit fixed that.

2 - The installer adds the following line to the ar.cfg

 

Plugin-Loopback-RPC-Socket: 390626

 

Pretty standard line but the installer didn't actually add a private queue
for it.

 

So we manually added the following the ar.cfg file and restarted.

 

Private-RPC-Socket:  390626   2   10

 

I intend to create a report on the use of these installers on our blog, with
screenshots of what the installer asked etc.

Take care and kind regards

Danny

 

Single Sign On (SSO) for BMC Remedy AR System and ITSM

http://www.javasystemsolutions.com/jss/ssoplugin

 


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