VERY COOL!
This has been driving me nuts for a while! Sad to say, Remedy Support didn't
seem to know about it.
John
- Original Message
From: Jarl Grøneng <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, October 18, 2007 2:26:02 AM
Subject: Re: API Submitting
/set actions to populate this
> information. HPD:HII:CreateIncident_010_SetINCNumber`!
> does the same for HPD:IncidentInterface_Create.
>
> I'm fairly certain someone has an api submitting tickets, what's the trick
> here? Do you have your API create an entry into HPD:
7 03:25 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: API Submitting Tickets
**
We have an API that submits directly into HPD:Help Desk as well but as you
are finding the Ticket Number generator does not work properly using a
simple CreateEntry API call to
en Cantatore
Sent: Wednesday, October 17, 2007 3:12 PM
To: arslist@ARSLIST.ORG
Subject: API Submitting Tickets
**
We have a vendor that does an automated task. Through an API we'd like
them to submit a helpdesk ticket as that task occurs. In preparation of
setting that up we were running thr
uired. I see that HPD:INC:GIN_010_SetINCNumber-P does a push/set
actions to populate this information.
HPD:HII:CreateIncident_010_SetINCNumber`! does the same for
HPD:IncidentInterface_Create.
I'm fairly certain someone has an api submitting tickets, what's the trick
here? Do yo
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