Re: API Submitting Tickets

2007-10-18 Thread john rosquist
VERY COOL! This has been driving me nuts for a while! Sad to say, Remedy Support didn't seem to know about it. John - Original Message From: Jarl Grøneng <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, October 18, 2007 2:26:02 AM Subject: Re: API Submitting

Re: API Submitting Tickets

2007-10-17 Thread Jarl Grøneng
/set actions to populate this > information. HPD:HII:CreateIncident_010_SetINCNumber`! > does the same for HPD:IncidentInterface_Create. > > I'm fairly certain someone has an api submitting tickets, what's the trick > here? Do you have your API create an entry into HPD:

Re: API Submitting Tickets - Resolved

2007-10-17 Thread Ben Cantatore
7 03:25 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Submitting Tickets ** We have an API that submits directly into HPD:Help Desk as well but as you are finding the Ticket Number generator does not work properly using a simple CreateEntry API call to

Re: API Submitting Tickets

2007-10-17 Thread Lammey, Peter A.
en Cantatore Sent: Wednesday, October 17, 2007 3:12 PM To: arslist@ARSLIST.ORG Subject: API Submitting Tickets ** We have a vendor that does an automated task. Through an API we'd like them to submit a helpdesk ticket as that task occurs. In preparation of setting that up we were running thr

API Submitting Tickets

2007-10-17 Thread Ben Cantatore
uired. I see that HPD:INC:GIN_010_SetINCNumber-P does a push/set actions to populate this information. HPD:HII:CreateIncident_010_SetINCNumber`! does the same for HPD:IncidentInterface_Create. I'm fairly certain someone has an api submitting tickets, what's the trick here? Do yo