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Sent: Monday, November 12, 2007 8:50 AM
To: arslist@ARSLIST.ORG
Subject: ARS Chat Integration
Hello All:
Has anyone done a java based chat integration with Remedy? Anything
product you prefer over another?
I'm looking to replace a product called 'Right Now' so call ce
Hello All:
Has anyone done a java based chat integration with Remedy? Anything
product you prefer over another?
I'm looking to replace a product called 'Right Now' so call center
agents would see requested chats, pick them from a queue which would
create an incident, then on close the content
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