ARS Chat Integration

2007-11-12 Thread Tucker, Rob
Hello All: Has anyone done a java based chat integration with Remedy? Anything product you prefer over another? I'm looking to replace a product called 'Right Now' so call center agents would see requested chats, pick them from a queue which would create an incident, then on close the

Re: ARS Chat Integration

2007-11-12 Thread Wangler, Dan
: Monday, November 12, 2007 8:50 AM To: arslist@ARSLIST.ORG Subject: ARS Chat Integration Hello All: Has anyone done a java based chat integration with Remedy? Anything product you prefer over another? I'm looking to replace a product called 'Right Now' so call center agents would see