correction..added missing -> ' --- at the end of Modified Time:
SOAP::Data->name(Qualification)->value("'Modified
Time'>=\"09\/24\/2010\"")->type('xsd:string'), #use database name
--
Thanks,
Jason
On Wed, Oct 13, 2010 at 9:33 PM, Jason Alexander <jaseon.alexan...@gmail.com
> wrote:
> Thanks to both of you, Matt and Fred.
>
> My comments below..
>
> 1) <WS NAME>àTake a look at the actual WSDL web page towards the
> bottom. Remedy adds “Service” to the end of the Web Service you created.
> So if you named your web service: “JASON_WEBSErvice”
> The URI would actually be: JASON_WEBSErviceService
>
> >>> Correct, thanks for pointing this out; although this was NOT the source
> of the error.
>
> 2) Looks like your passing authentication info:
> If you’re going to do that you need to pass Authentication information as
> well:
>
> >> Not necessary to pass Authentication Info. It is optional. UN and PWD
> are sufficient.
>
> 3) This is an array, and should be a string:
> >>> Incorrect. It has (or can be) to be an array, since we can also
> pass ..
> SOAP::Data->name(startRecord)->value("0"),
> SOAP::Data->name(maxLimit)->value("10")
> ..as parameters.
>
>
> Also I think you need to pass the Type as well:
> >> Perhaps, but i think it is optional
>
> I think ‘Qualification’ needs to be an actual field on the form as well.
> >> Incorrect. Qualification is equivalent to 'Advanced search' which is a
> <fieldname> <operator> <value> [AND/OR <fieldname> <operator> <value>]
> ex: 'Modified Date' >= "09/24/2008"
>
>
> Do you have the environment variables: HTTPS_CERT_FILE, HTTPS_KEY_FILE set
> up on your machine?
> >> Not necessary (i think). The script ran fine without any of these being
> set. (although, i did get a warning that client key could not be found -- I
> did get results)
>
> Also, Have you looked at the Mid-Tier Logs to see if they give any more
> information on the error?
> >> This did not provide any more information.
>
> I usually use soapUI to test out the structures needed for my web services
> before putting them into something like Perl
> >> Great Tip! This did it for me.
>
> Resolution:
> 1. When using qualification, use remedy database names (with the spaces
> etc) and not the remedy labelnames (what you see on the form). In this case,
> the remedy field in question was 'Modified Time' (database name) but the
> labelname was 'Modified Date' (labelname) and I was using labelname in the
> qualification before.
>
> So I finally changed the qualification to thus --
>
> @data = (
> SOAP::Data->name(Qualification)->value("'Modified
> Time>=\"09\/24\/2010\"")->type('xsd:string'), #use database name
> SOAP::Data->name(startRecord)->value("0"), #note -- this is optional
> SOAP::Data->name(maxLimit)->value("10") #note -- this is optional
> );
>
> and Voila!!
>
> I appreciate your quick help in this regard, Fred & Matt ... it helped me
> figure out what was the issue.
>
> --
> Thanks,
> Jason
>
>
>
> On Wed, Oct 13, 2010 at 8:08 PM, Grooms, Frederick W <
> frederick.w.gro...@xo.com> wrote:
>
>> Do you have the environment variables: HTTPS_CERT_FILE, HTTPS_KEY_FILE set
>> up on your machine? I believe they are required for the HTTPS
>> communication. Also, Have you looked at the Mid-Tier Logs to see if they
>> give any more information on the error?
>>
>> I usually use soapUI to test out the structures needed for my web services
>> before putting them into something like Perl.
>>
>> Fred
>>
>> -------Original Message-------
>> From: Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] On Behalf Of Jason Alexander
>> Sent: Wednesday, October 13, 2010 7:27 AM
>> To: arslist@ARSLIST.ORG
>> Subject: ARSPERL SOAP webservice consumption error
>>
>> Hi List,
>>
>> ARS 7.1p8
>> MT 7.1p8
>>
>> I am trying to consume a webservice via ARS PERL (written in EPIC IDE)
>> using Activestate PERL installed on my win xp sp2 laptop. I have installed
>> SOAP::Lite package and Crypt::SSLeaY package for SOAP calls over HTTPS.
>>
>> Here is the code --
>>
>> ===================
>>
>> use SOAP::Lite;
>> my $username = 'xxx';
>> my $password = 'xxx';
>>
>> my $proxy='https://<MT server>/ars/services/ARService?server=<APP
>> SERVER>&webService=<WS NAME>';
>> my $uri = "<WS NAME>";
>>
>> my $soap = new SOAP::Lite
>> proxy=>$proxy,
>> uri=>$uri,
>> readable=>'1',
>> autotype=>0;
>>
>> my $header = SOAP::Header->name('AuthenticationInfo' =>
>> \SOAP::Header->value(
>> SOAP::Header->name('userName' => $username)->type(''),
>> SOAP::Header->name('password' => $password)->type(''),
>> )
>> );
>>
>> @data = (
>> SOAP::Data->name(Qualification)->value("'Modified_Date'
>> >=\"09\/24\/2008\"")
>>
>> $res=$soap->OpGetList($header,@data);
>>
>> ===================
>> but I am getting the following error when I try running this program:
>>
>> Fault :java.lang.NullPointerException
>> SOAP::Data::DESTROY: ()
>> SOAP::SOM::DESTROY: ()
>> Faultcode :soapenv:Server.userException
>>
>> The OpGetList method is configured to accept a query string and return the
>> result.
>> User has the proper privileges to view the form in question & query for
>> records.
>>
>> Can anybody help?
>>
>> --
>> Thanks,
>> Jason
>>
>>
>> _______________________________________________________________________________
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>>
>
>
>
>
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