Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy

2009-12-28 Thread Angus Comber
Subject: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy ** Hi List, My customer is going to buy a new PBX system. Currently, we are implementing Remedy ITSM 7.6 for them. They ask recommendation to me. As far as I know we support Avaya and Cisco CTI. But I don't

Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy

2009-12-11 Thread Mark Gemmell
FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy ** Hi List, My customer is going to buy a new PBX system. Currently, we are implementing Remedy ITSM 7.6 for them. They ask recommendation to me. As far as I know we support Avaya and Cisco CTI. But I don't know any specific

Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy

2009-12-10 Thread Ramey, Anne
) [mailto:arsl...@arslist.org] On Behalf Of Martin Liu Sent: Wednesday, December 09, 2009 3:51 AM To: arslist@ARSLIST.ORG Subject: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy ** Hi List, My customer is going to buy a new PBX system. Currently, we are implementing Remedy

ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy

2009-12-09 Thread Martin Liu
Hi List, My customer is going to buy a new PBX system. Currently, we are implementing Remedy ITSM 7.6 for them. They ask recommendation to me. As far as I know we support Avaya and Cisco CTI. But I don't know any specific CTI product or model. May I know your CTI product name and model? Is that