Accounting for timezone differences in notification filters

2013-05-13 Thread Yolanda Collier
The server is in a PST and the majority of the users are on the EST. When notifications are sent out they contain the server time which will be incorrect for our customers outside of PST. For example: Customer East Coast is requesting a meeting at 3 pm. The notification will utilize the server

Re: Accounting for timezone differences in notification filters

2013-05-13 Thread Longwing, Lj
Yolanda, I don't believe that Remedy 'stores' the tz difference for a user, so it has no real way to tell what timezone a message should be sent init's translated on the fly via regional settings on the computer when displayed in the browser. I have always just told them what timezone the serv

Re: Accounting for timezone differences in notification filters

2013-05-13 Thread Rick Westbrock
9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Accounting for timezone differences in notification filters ** Yolanda, I don't believe that Remedy 'stores' the tz difference for a user, so it has no real way to tell what timezone a message should be sent init's translated on th

Re: Accounting for timezone differences in notification filters

2013-05-13 Thread Dale Jones
discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Rick Westbrock [rwestbr...@qmxs.com] Sent: Monday, May 13, 2013 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Accounting for timezone differences in notification filters ** Yolanda- You could always modify the notification filter to append the