Advanced Searches in ITSM Incident (UNCLASSIFIED)

2013-07-22 Thread Ratliff, Jameka L CIV USARMY INSCOM (US)
Classification: UNCLASSIFIED Caveats: My Default Caveat All, Our customer is requesting statistics from Remedy. We do not have our Analytics currently installed. Is there a way to query Incident Management for number of tickets submitted, acknowledged within 12 hours and resolved within 48 h

Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

2013-07-22 Thread Roger Justice
You would need to query the Status History field depending on how the customer acknowledges the Incident. -Original Message- From: Ratliff, Jameka L CIV USARMY INSCOM (US) (US) To: arslist Sent: Mon, Jul 22, 2013 1:43 pm Subject: Advanced Searches in ITSM Incident (UNCLASSIFIED

Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

2013-07-22 Thread Schon, Stuart
Desk Systems - Manager Fujitsu Australia Limited From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, 23 July 2013 3:51 AM To: arslist@ARSLIST.ORG Subject: Re: Advanced Searches in ITSM Incident (UNCLASSIFIED) ** You

Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

2013-07-23 Thread Vyom Labs Support
//www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ratliff, Jameka L CIV USARMY INSCOM (US) Sent: Monday, July 22, 2013 11:13 PM To: arslist@ARSLIST.ORG Subject: Advanced Searches in ITSM In

Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

2013-07-23 Thread Drew Shuller
Jittu, I'm a little confused with the first part of your query. Wouldn't the Status History In Progress be greater than the Submit Date, making the value in the parentheses a negative number? Drew Soto Cano Air Base Palmerola, Honduras On Tue, Jul 23, 2013 at 3:51 AM, Vyom Labs Support wrote:

Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

2013-07-23 Thread Vyom Labs Support
gt; || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Tuesday, July 23, 2013 7:36 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Searches in ITSM Incident (UNCLASSIFIED) ** Ji

Re: [EXTERNAL] Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

2013-07-22 Thread Stroud, Natalie K
ows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Monday, July 22, 2013 11:51 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Advanced Searches in ITSM Incident (UNCLASSIFIED) ** You would need to query