We use Avaya as well at out call center and currently have integrations with remedy user tool using macros to pop up and display incident create with populated caller info, and transfer calls with the ticket and display received incident with transferred call.
However, with the move away from the user tool and towards the web client we've been tasked at looking for options for those integrations with a web client - does anybody have experience with Avaya integrations with the Remedy web client or have any ideas? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . jcp.com | </pre><font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br><pre> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
