BMC.com-- Support page--Issue management--new issue...
Does BMC uses web service, remedy email engine in issue management
functionality? whenever i submit issue,i will get a response stating that
new issue has created with issue number and details...
does anyone know the implementation logic
This is what I do to update an existing Incident from incoming emails.
Assuming all Incoming emails will contain Incident ID in the Subject Line……
1. Create a Staging Form that will have all incoming Emails.
This staging form will have fields - Subject, Message, Incident ID etc….
. Thank you.
Date: Tue, 16 Jun 2009 14:49:55 -0700
From: meetsury...@gmail.com
Subject: BMC support page-Issue management question(Technical)
To: arslist@ARSLIST.ORG
BMC.com-- Support page--Issue management--new issue...
Does BMC uses web service, remedy email engine in issue management
It can be done, just take your time. If I remember there was a posting a
long time ago on how to do that in 6.x, but your going to have to search the
AR list.
Also speaking of BMC, boy that would have an OOB email interface on ITSM 7.
To bad they have it on the support web, but not in the
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