Good day, all.
I'm looking for input from the community as to what everyone else does to
prevent their customers from bookmarking resolved mid-tier pages.
We're updating our submit a help ticket web page. We have an ASP page that
grabs the logged in (Active Directory) user's ID, redirects to
What do we do? We remember that we can make a system fool-proof, but we
can't make it damnfool-proof. ;-) Idiot-proofing something only works
until nature comes up with a more efficient idiot. That's where
that running away screaming thing sometimes comes into play, too.
Rick
On Wed, May 19,
@ARSLIST.ORG
Subject: Best Practice: Prevent user from bookmarking resolved mid-tier page
**
Good day, all.
I'm looking for input from the community as to what everyone else does to
prevent their customers from bookmarking resolved mid-tier pages.
We're updating our submit a help ticket web page. We
)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, May 19, 2010 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best Practice: Prevent user from bookmarking resolved mid-tier page
I don't think there is an easy to stop a user from doing a bookmark.
Off the top of my head
, Frederick W
Sent: Wednesday, May 19, 2010 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Best Practice: Prevent user from bookmarking resolved mid-tier page
I also found you can change your click here code.
Make it a Remedy button (shown as a URL) and an AL that does a Run process
javascript
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