PROTECTED] On Behalf Of strauss
Sent: Tuesday, April 15, 2008 4:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Bug Found in the Assignment Form
**
Is this a confirmed defect with BMC Support, or are you still trying to
convince them of it??
Christopher Strauss, Ph.D.
Call Tracking Administration
ITSM 7.0.01 P05
AIX 5.3
Oracle 10g
Symptom: If the user selects Infrastructure Event as the Service Type
on an Incident ticket and the AutoAssign feature finds more than one
possible group, then the HPD:INC:ASGAppDFLT_120_Dialog Active Link opens
the Selection View of the CFG:Assignment
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Payne, George
Sent: Tuesday, April 15, 2008 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Bug Found in the Assignment Form
**
ITSM 7.0.01 P05
AIX 5.3
Oracle 10g
Symptom: If the user selects Infrastructure Event as the Service Type
3 matches
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