Resolved: There is an out of box feature that enables leverage of
zTmpBusinessHrs tag on application form. Response from Remedy Support
below:
Assuming you are using SLA 5.5, 5.6, or 6.0, or the version that was
just released, SLM version 7.0 - then there is a feature of the
application that
Hello,
Issue is, SLA 6.0, we're looking to leverage business hours tags for
40+ groups, we don't want to have dozens of SLA's to accomplish this.
The Group/Idividual business hours tag is tied to each SLA on a one to
one basis, we need to be able to pass the group (on task) into the SLA
during
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